Title: Can’t access Customise section
Last modified: January 11, 2022

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# Can’t access Customise section

 *  Resolved [JenniferCross](https://wordpress.org/support/users/jennifercross/)
 * (@jennifercross)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/cant-access-customise-section/)
 * Hi Roman,
 * I hope you are well.
 * I’m having trouble accessing the Customise section of the dashboard, it just 
   says ‘Loading…’ at the top and the page never downloads – do you know why this
   might be please?
 * Thanks,
    Jen
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-access-customise-section%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Kharis Sulistiyono](https://wordpress.org/support/users/kharisblank/)
 * (@kharisblank)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/cant-access-customise-section/#post-15242571)
 * Hi [@jennifercross](https://wordpress.org/support/users/jennifercross/),
 * My guess, there might be incompatibility issue either with active plugins or 
   theme.
 * Can you run testing it with default theme enabled as instructed in my reply to
   your other topic [here](https://wordpress.org/support/topic/contact-form-not-working-147/#post-15242554)?
 * Let me know your views.
 * Regards,
    Kharis
 *  Thread Starter [JenniferCross](https://wordpress.org/support/users/jennifercross/)
 * (@jennifercross)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-customise-section/#post-15294278)
 * Hi Kharis,
 * Just getting back to you on this one, when I put Troubleshoot mode on, I can 
   see the Customise section, however when I switch it off, I can’t see it again.
   What does this tell us?
 * Thanks,
    Jen
 *  [Kharis Sulistiyono](https://wordpress.org/support/users/kharisblank/)
 * (@kharisblank)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-customise-section/#post-15295455)
 * Hi Jen,
 * Did you notice that all plugins are disabled when troubleshooting mode is on?
 * My guess, you’re getting incompatibility issue with one of your active plugins.
 * To find out which one is the culprit, while troubleshooting mode, ensure all 
   plugins are disabled, then re-enable one by one and run your test in each.
 * Regards,
    Kharis
 *  Thread Starter [JenniferCross](https://wordpress.org/support/users/jennifercross/)
 * (@jennifercross)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-customise-section/#post-15345438)
 * Thank you Kharis I’ve managed to find the culprit as you suggested and I’ve deleted
   the troublesome plugin.
 * Thanks for your help.
 * Jen
 *  [Kharis Sulistiyono](https://wordpress.org/support/users/kharisblank/)
 * (@kharisblank)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-customise-section/#post-15349634)
 * You’re welcome Jen!
 * Please let us know in a new topic if you have any further questions, or if we
   can provide you with any other assistance.
 * Regards,
    Kharis

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t access Customise section’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Kharis Sulistiyono](https://wordpress.org/support/users/kharisblank/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-customise-section/#post-15349634)
 * Status: resolved