Support » Plugin: BulletProof Security » Can’t access admin pages, getting redirected to 127.0.0.1

  • Resolved mscappa

    (@mscappa)


    After updating wordpress and my bulletproof plugin, I can no longer access the admin pages of my website. The site itself is still up and running, but anytime I try and access the dashboard or any authenticated pages, I get the redirect!

    I tried renaming the plugin folder and all htaccess files, but nothing has worked.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author AITpro

    (@aitpro)

    Do you have the BPS plugin or BPS Pro plugin? Is your website installed on a web host or is it installed locally on XAMPP, MAMP, WAMP, etc.?

    mscappa

    (@mscappa)

    BPS Plugin running on a host

    Plugin Author AITpro

    (@aitpro)

    Try these things in this order:

    1. Download the default htaccess file from here: /bulletproof-security/admin/htaccess/default.htaccess.
    2. Delete your existing root htaccess file.
    3. Upload the default.htaccess file to your WordPress installation folder and rename the default.htaccess file to: .htaccess.
    4. Delete the wp-admin htaccess file in your WordPress /wp-admin/.htaccess folder.
    5. Check to see if you can login to your site now.
    6. If you cannot login to your site then manually reinstall WordPress by downloading the WordPress zip file here > https://wordpress.org/download/
    7. Unzip the WordPress zip file on your computer.
    8. Upload all WordPress folders and files to your hosting account folders and choose to overwrite any existing files.
    9. If you are unable to access your WordPress wp-admin Dashboard at this point then try renaming your WordPress /plugins/ folder and try logging into your site.
    10. If that works then another plugin you have installed is causing this problem and not the BPS plugin.

    Plugin Author AITpro

    (@aitpro)

    Looks like you already tried renaming the /plugins/ folder. So don’t bother doing that again. If none of the other things work above then you will need to contact your web host so they can check things like folder permissions, folder corruption, disk space, php memory, etc.

    • This reply was modified 3 months ago by AITpro.
    mscappa

    (@mscappa)

    It looks like I have a lot of htaccess files in my wp-admin dir: https://imgur.com/CY8iHTG

    Should I delete them all?

    Plugin Author AITpro

    (@aitpro)

    Download a copy of all of them and then yes delete them. An .htaccess file only works/is processed if it is named specifically: .htaccess.

    mscappa

    (@mscappa)

    Deleting those other htaccess files and changing out to the default one worked. Thanks for your help!

    Plugin Author AITpro

    (@aitpro)

    BPS makes a backup of your root and wp-admin htaccess files in this BPS folder: /wp-content/bps-backup/master-backups/root.htaccess-2020-08-27-12-05-55-pm and wpadmin.htaccess. What I suspect happened is that either incorrect/invalid php/php.ini handler htaccess code was in your root htaccess file and caused the problem or some custom htaccess code in either the root or wp-admin htaccess files caused the problem.

    • This reply was modified 3 months ago by AITpro.
    • This reply was modified 3 months ago by AITpro.
Viewing 8 replies - 1 through 8 (of 8 total)
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