Support » Fixing WordPress » Can't access admin login page

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  • Your description of the issue is a bit confusing. “I cannot access my admin login page” – and yet – “I have tried sending a new password to my username “ …which is usually something done from the login page.

    If you post a link to your site so others could take a look at what’s going on, perhaps it will only take a minute to put you back on course.

    Sorry about that, I was able to try and reset the password through bluehost, best I could do was to get them to resend the e-mail which had the same username/password as before.

    My site is

    my login should therefore be at

    but neither will pull up . . . I am new to wp but have been using it with this domain, with few issues, the only technical stuff I have done is point the wp nameservers to my bluehost domain, and it was working fine for a few days and now . . . ?

    Server not found

    Firefox can’t find the server at

    Right that is my problem, any suggestions?

    it was working fine yesterday . . .

    That’s not a WordPress issue. The domain “” can’t be resolved. You will need to contact support at BlueHost and tell them the server can’t be found, rather than just telling them that you have a problem logging into WordPress.

    I will see what they say, but is it possible to point a site to bluehost or is it only done by pointing the bluehost to the wordpress site, I would check but I cannot get into my account.

    here is what bluehost said:

    Currently the domain is pointed at so if there is an issue with the site would have to be on their end, if you would like to host the site on your bluehost account, log into the domain manager, and change the name servers back to ours. Otherwise you will want to check with and make sure your account is set up correctly on their end, and if its just going to take some time for dns to update.

    -I have since changed the nameservers back to bluehost to see what they say next

    Your site now appears at I suspect you can probably now log in.

    I am having the same problem now. How did you resolve this issue??

    my nameservers are pointed to Bluehost

    I figured out the fix by myself and wanted to share for future users.

    I had bought my domain name on a different website/different company than my hosting. So I bought my domain at Active Domain and was getting hosting from

    I had to go to my domain purchased site (active domain) and point the nameservers to bluehost.

    Steps Taken:
    I first found what my nameservers were through the domain panel on bluehost. Then went to Active domain and updated my nameservers to the bluehost server names.

    NOTE: It will take about 48-72 hours for changes to be reflected.

    Good Luck 🙂

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