Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Can’t access admin after update

  • Resolved lawriem1

    (@lawriem1)


    Just updated and now have a large black bar at the top of the site. Tried to access my admin panel but can’t. Just get the following errors

    Warning: fopen(/homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-content/plugins/give-recurring/give-recurring.php): failed to open stream: No such file or directory in /homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-includes/functions.php on line 5568

    Warning: fread() expects parameter 1 to be resource, bool given in /homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-includes/functions.php on line 5571

    Warning: fclose() expects parameter 1 to be resource, bool given in /homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-includes/functions.php on line 5574

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-includes/functions.php:5568) in /homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-includes/pluggable.php on line 1251

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-includes/functions.php:5568) in /homepages/44/d339440624/htdocs/mcatrust.org.uk/wp-includes/pluggable.php on line 1254

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Just noticed that the black bar that has appeared at the top of each page on the frontend is hiding an error message.

    Plugin Contributor Mehul Gohil

    (@mehul0810)

    @lawriem1

    We are already working on this issue and we will do a patch release for this issue as soon as possible.

    We will notify you once we do a patch release.

    Thanks!

    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi @lawriem1
    We released version 2.5.7 of Give itself moments ago which resolves all known issues. Go ahead and update Give core to that first, and then any add-ons.

    Before doing that, just to be safe I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: https://givewp.com/backup-for-faster-troubleshooting/

    All known issues are resolved in the latest versions of everything. If you are not seeing an update to 2.5.7 of Give itself as well as 1.9.4 of Recurring Donations and 2.2.1 of Stripe premium (if applicable) then make sure to go to Dashboard > Updates and click “check again,” as well as the license page at Donations > Settings > Licenses and click “refresh licenses”

    We’re very sorry for the inconvenience caused by the botched update, and are working even now to implement new testing procedures to eliminate these issues in future updates.

    Let me know if I can clarify further, and absolutely reach back out here if the updates don’t resolve things.

    As said originally, I cannot now access my admin panel so how do I update to the latest version?

    Plugin Contributor Mehul Gohil

    (@mehul0810)

    @lawriem1

    As you don’t have access to the dashboard, you’ll need to temporarily deactivate Give manually by accessing your files via FTP and changing the name of the plugins/give directory temporarily, loading the site, and then change the name of the directory back. Your web host should be able to help with this if you don’t know how to do that.

    Once you get in, go ahead and update Give core to 2.5.7 first, and then any add-ons.

    Before doing that, just to be safe I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: https://givewp.com/backup-for-faster-troubleshooting/

    All known issues are resolved in the latest versions of everything. If you are not seeing an update to 2.5.7 of Give itself as well as 1.9.4 of Recurring Donations and 2.2.1 of Stripe premium (if applicable) then make sure to go to Dashboard > Updates and click “check again,” as well as the license page at Donations > Settings > Licenses and click “refresh licenses”

    We’re very sorry for the inconvenience caused by the botched update, and are working even now to implement new testing procedures to eliminate these issues in future updates.

    Let me know if I can clarify further, and if the updates don’t resolve things, please do respond here and we’ll jump on it.

    Thank you. All done.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.