Support » Plugin: Pixel Caffeine » Cannt connect with Facebook

  • Resolved maximumboy

    (@maximumboy)


    I cannot connect with Facebook. Message shown that
    “Something went wrong during the connection with Facebook API. Please, try to refresh the page.”
    Though I refreshed the page many times, message still shown.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    try to reset your Facebook connection by following these steps:

    1. Go into your Facebook account -> Settings -> Business integrations, find the app Pixel Caffeine and remove it (don’t worry, you won’t lose anything);
    2. Go in the admin of the plugin -> General Settings
    3. Open the “Advanced Box” box at the bottom of the page
    4. Scroll down and click into the button “Reset Facebook Connection” (again, you won’t lose anything)
    5. Make a new Facebook login and confirm all permissions
    Thread Starter maximumboy

    (@maximumboy)

    Thank. All’s done

Viewing 2 replies - 1 through 2 (of 2 total)
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