Title: Cannot view POS Last modified: August 30, 2016 --- # Cannot view POS * Resolved [davidwaugh](https://wordpress.org/support/users/davidwaugh/) * (@davidwaugh) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/) * I have successfully installed Woopos Pro, but when I click on ‘View POS’ it redirects me to the admin login screen and I cannot get further (despite having the correct admin login). Any ideas please? Hopefully I am not missing something simple… BTW, is there a simple ‘step by step’ guide? I can see all the support files but nothing re: installation beyond the license key. * Thank you. * [https://wordpress.org/plugins/woocommerce-pos/](https://wordpress.org/plugins/woocommerce-pos/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [kilbot](https://wordpress.org/support/users/kilbot/) * (@kilbot) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6372801) * It could possibly be an [access issue](http://woopos.com.au/docs/admin/pos-access/)( ie: you need the `access_woocommerce_pos` capability). * The Pro plugin should be no different than the free plugin … did you have this problem with just the free plugin installed? * Thread Starter [davidwaugh](https://wordpress.org/support/users/davidwaugh/) * (@davidwaugh) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6372806) * Thanks for the reply. It didn’t work with he free plug-in either. Is the a file I need to edit to allow access? Thanks. * Thread Starter [davidwaugh](https://wordpress.org/support/users/davidwaugh/) * (@davidwaugh) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6372807) * Sorry – didn’t see the link. I’ll look into that now and let you now how i go. Thanks for your help. * Thread Starter [davidwaugh](https://wordpress.org/support/users/davidwaugh/) * (@davidwaugh) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6372811) * I am definitely an administrator (even created a new admin account) but no luck. I should have all access according to access_woocommerce_pos. Any other ideas? Thanks. * Plugin Author [kilbot](https://wordpress.org/support/users/kilbot/) * (@kilbot) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6372815) * No problem. Just double check that you have the `access_woocommerce_pos` capability by going to WP Admin > POS Settings > POS Access. This is enabled by default for administrators and shop managers so it shouldn’t really be a problem when you first install the plugin. * It sounds like it may be a conflict with another plugin you have installed. If you can email me via [support@woopos.com.au](https://wordpress.org/support/topic/cannot-view-pos/support@woopos.com.au?output_format=md) with a temporary admin account I can get it working for you. * Plugin Author [kilbot](https://wordpress.org/support/users/kilbot/) * (@kilbot) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6372979) * This issue was resolved via email. For the benefit of others: the problem was due to a mismatch between the WordPress URL and the Site URL. * Thread Starter [davidwaugh](https://wordpress.org/support/users/davidwaugh/) * (@davidwaugh) * [10 years, 9 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6372985) * Thanks for your great support. Working great now – love it! * [deltadirac](https://wordpress.org/support/users/deltadirac/) * (@deltadirac) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6373129) * I am having a similar problem with the plug-in. I have installed multiple times, verified that I have access, and looked for other fixes. Every time I go to POS > View POS> I get a blank page. Can you please post a solution? * Plugin Author [kilbot](https://wordpress.org/support/users/kilbot/) * (@kilbot) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6373130) * 1. Check the [demo site](http://demo.woopos.com.au/pos), are you able to see the POS? 2. If not, try the demo in another browser. * [deltadirac](https://wordpress.org/support/users/deltadirac/) * (@deltadirac) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6373131) * Yes, the demo works in chrome for me. * Plugin Author [kilbot](https://wordpress.org/support/users/kilbot/) * (@kilbot) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6373132) * Contact me via [support@woopos.com.au](https://wordpress.org/support/topic/cannot-view-pos/support@woopos.com.au?output_format=md) with a temporary admin account and I will take a look for you. * [deltadirac](https://wordpress.org/support/users/deltadirac/) * (@deltadirac) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6373133) * Temp account info sent. * Plugin Author [kilbot](https://wordpress.org/support/users/kilbot/) * (@kilbot) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6373134) * The issue for [@deltadirac](https://wordpress.org/support/users/deltadirac/) was resolved by email. * For the benefit of other users, if the POS is displaying a blank page please open your [browser console](https://developer.chrome.com/devtools/docs/console). This will give you some information about what has gone wrong. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Cannot view POS’ is closed to new replies. * ![](https://ps.w.org/woocommerce-pos/assets/icon-256x256.png?rev=3109703) * [WCPOS - Point of Sale (POS) plugin for WooCommerce](https://wordpress.org/plugins/woocommerce-pos/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pos/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pos/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pos/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pos/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-pos/reviews/) * 13 replies * 3 participants * Last reply from: [kilbot](https://wordpress.org/support/users/kilbot/) * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-view-pos/#post-6373134) * Status: resolved