Support » Plugin: WP Super Cache » Cannot view comments with WP Super Cache

  • Hi,

    Sorry for any inconvenience caused but I would really appreciate some quick help here.

    I have installed WP Super Cache on my site but am now unable to view comments as and when they are posted, an issue which is also occurring for readers.

    I am guessing this is because WP Super Cache is caching the page, but I have no idea how to resolve this. I have google searched it for ways to do so and browsed the forums without any luck.

    I am currently using PHP caching to serve cache files.

    The plugin seems really useful, but it seems very difficult to configure properly if you aren’t an expert in the field of tech, which I really am not.

    Please advise on how to amend this, I’d be really grateful.


Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Donncha O Caoimh


    First thing you should do is enable debugging in the plugin and then watch the debug log as you leave a comment on a post. It should tell you that it has deleted a number of cached files.

    Thanks so much for the reply Donncha.

    I have enabled debugging but can’t see much in the .txt file about comments but browsing through it I’m really not sure what it all means.

    If it deletes a number of cached files when leaving a comment is that good or bad? After enabling debugging what needs doing to make sure comments can still be viewed and aren’t cached?

    Thanks for your patience and time..

    Hi Donncha,

    Could you please be so kind as to reply to the above?

    To reiterate – After enabling debugging in the plugin what needs doing to make sure comments can still be viewed and aren’t cached?

    Please guide me through this process as unfortunately I am no expert unlike yourself.

    Thanks again.

    Plugin Author Donncha O Caoimh


    The debug log should show cached files being deleted when comments are posted to your site. If that is happening then make sure those files really are being deleted by checking the cache directory.

    FTP to your site and look in wp-content/cache/supercache/HOSTNAME/path/to/post/
    The files in there should have a timestamp that matches when the page was last refreshed.

    If all that checks out then your server is adding cache headers to your pages making the browsers cache the pages so they don’t reload from your server.

    Hi Donncha,

    I sent you an email with further info around 2 weeks ago but no reply. Could you please let me know if you received / have time to help?

    I am currently getting the following message:

    Test your cached website by clicking the test button below.

    Fetching http://www.(website).com/ to prime cache: OK

    Fetching first copy of http://www.(website).com/: OK (1.html)

    Fetching second copy of http://www.(website).com/: OK (2.html)

    The pages do not match! Timestamps differ or were not found!

    Things you can do:

    Load your homepage in a logged out browser, check the timestamp at the end of the html source. Load the page again and compare the timestamp. Caching is working if the timestamps match.
    Enable logging on the Debug page here. That should help you track down the problem.
    You should check Page 1 and Page 2 above for errors. Your local server configuration may not allow your website to access itself.

    I was also at a friend’s house earlier and noticed certain category pages didn’t load new posts from up to a month back! Clearly very bad news.

    Please assist, I am not technically gifted like yourself but can’t continue with this plugin or recommend it to others without further assistance – the problems are becoming too great.

    Thanks again.

    Plugin Author Donncha O Caoimh


    Sorry, I don’t have time to do email support.

    Did you try any of the suggestions? Logging? Looking at the pages manually?

    That’s okay, I will look at alternative plugins instead then. As stated, these terms you mention aren’t familiar to me so I was hoping for a little bit of support. Thanks anyway.

Viewing 7 replies - 1 through 7 (of 7 total)
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