Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Cannot view admin and custom roles profiles

  • Hello
    Hope all is good

    I am using ultimate member and everything was running smoothly, suddenly and without doing anything wrong in the settings, admin profiles and any custom role profile stopped showing and give me instead white empty pages. I tried everything but couldn’t solve the issue.

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  • Have you changed the directory shortcode(s) in the ‘User’ page? – I’ve made this mistake so many times. If you have created a new Directory add the new directory shortcode to the user page. Or if you have renamed a directory sometimes this happens and you have to reassign members to that role. I hope this helps.

    Plugin Support Ultimate Member Support


    Hi @mabuodeh,

    Have you updated or installed new plugins recently?
    Please try to do a quick conflict test and see if your issue goes away.
    This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?
    You can also try to create a new User page and test your profiles.


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