Title: Cannot use the Wizzard
Last modified: May 4, 2020

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# Cannot use the Wizzard

 *  Resolved [tgundo2003](https://wordpress.org/support/users/tgundo2003/)
 * (@tgundo2003)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/cannot-use-the-wizzard/)
 * I installed EmbedPlus, put in the API. When I go to run the wizard I get this
   message:
 * stpaulgrantpark.net refused to connect.
 * I contacted WP support, they can log and it works fine for them!
 * I have tried 2 different computers, and also incognito mode (I run chrome). Support
   was running Chrome.
 * Any ideas?
 * Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-use-the-wizzard%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [tgundo2003](https://wordpress.org/support/users/tgundo2003/)
 * (@tgundo2003)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/cannot-use-the-wizzard/#post-12781301)
 * I have tried another internet connection with a different ISP, that didn’t help.
   I Tried Firefox, it doesn’t give me that error but it doesn’t work either, it
   just stays a white box. Tried on a Mac, Safari doesn’t work at all with blocks
   editor apparently so that is not an option.
 * Still looking for some help. Thanks!
 *  Plugin Author [embedplus](https://wordpress.org/support/users/embedplus/)
 * (@embedplus)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/cannot-use-the-wizzard/#post-12781810)
 * Perhaps you can send us an email given that we’d need sensitive information to
   investigate. See the support tab of the plugin for that address.
 *  Plugin Author [embedplus](https://wordpress.org/support/users/embedplus/)
 * (@embedplus)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-use-the-wizzard/#post-12884487)
 * Hello?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot use the Wizzard’ is closed to new replies.

 * ![](https://ps.w.org/youtube-embed-plus/assets/icon-256x256.png?rev=2165403)
 * [Embed Plus for YouTube Gallery, Livestream and Lazy Loading with Facades](https://wordpress.org/plugins/youtube-embed-plus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/youtube-embed-plus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/youtube-embed-plus/)
 * [Active Topics](https://wordpress.org/support/plugin/youtube-embed-plus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/youtube-embed-plus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/youtube-embed-plus/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [embedplus](https://wordpress.org/support/users/embedplus/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-use-the-wizzard/#post-12884487)
 * Status: resolved