Support » Plugin: Live Chat with Facebook Messenger » Cannot use on 3 sites as advertized

  • Resolved djMotLive

    (@djmotlive)



    The free version says you can use the services on up to 3 sites, but when you try to add another site, it just forces you to either upgrade, or start the 14 day trial. Real disappointment there. The plugin (or embed code) looks and behaves nicely, but I just cannot see paying $10/mo so people can message me on Facebook from a couple of websites.

    • This topic was modified 10 months, 2 weeks ago by  djMotLive.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Zotabox

    (@zotabox)

    Hi DJ,

    You ‘should’ get 3 websites for free. Can you give us your website url and we will check this for you. You can also email us at customerservice@zotabox.com. We will happy to get this resolved for you.

    The “Add another Facebook Live Chat” button which appears when you hover your mouse between the On/Off toggle and the Preview button on the setup page has a gold star in it indicating that it is a premium feature. Now, maybe I misunderstand how this works. If you mean that you can put a chat for one Facebook page on up to three sites, then I guess you are honoring your “up to three websites” statement. But that’s not what I need. I need to put a Facebook chat to two different Facebook pages on their respective websites (so not even three). But apparently I cannot do that, and $10/mo ($120/yr) is not a price I can pay for such a simple piece of functionality.

    Plugin Author Zotabox

    (@zotabox)

    Hi, you are right. You are welcome to use our 15+ free forever zotabox tools on 3 different websites (please add new websites on the dashboard) for free but if you wish to have multiple versions of the same tool (ex. more than 1 Facebook live chat) on the SAME website we ask you upgrade to one of our premium plans (you also get up to 5 of EVERY tool on the same website with our premium plans).

    I wish you the best with your website and you are welcome to use our free tools forever.

    • This reply was modified 10 months, 1 week ago by  Zotabox.

    I don’t need them on the SAME website. I need Facebook Page A Chat on Website A and Facebook Page B Chat on Website B. I do not need anything from A on B, or B on A.

    Plugin Author Zotabox

    (@zotabox)

    Yes, no problem. Please go to the dashboard after you login to your zotabox account – (click on the zotabox logo on the setting page), then go to the upper right corner of the dashboard to ‘add a new website’.

    On the new website you can add another facebook live chat for website B (for free).

    I hope this information is useful to you. You can email us at customerservice@zotabox.com or see our FAQ’s here.

    Ah! Excellent! Thank you, that worked. 🙂

    Plugin Author Zotabox

    (@zotabox)

    Glad to hear it. If you get a chance, would you mind writing a quick review?

    Thank you very much in advance.

    Plugin Author Zotabox

    (@zotabox)

    Hi DJ,

    We will mark this topic as resolved. We hope you continue to enjoy your zotabox tools. Please contact us directly at customerservice@zotabox.com if you have any additional issues.

Viewing 8 replies - 1 through 8 (of 8 total)
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