Title: Cannot upload to Dropbox Last modified: January 6, 2019 --- # Cannot upload to Dropbox * Resolved [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/) * Hello * I have just started rolling out BackWPup across all my websites. None of them backed up first time, but one site I am really struggling with is the one listed above. The log I got after last nights attempt ended like this: * [06-Jan-2019 02:16:55] Backup archive created. [06-Jan-2019 02:16:55] Archive size is 2.45 GB. [06-Jan-2019 02:16:55] 6869 Files with 2.60 GB in Archive. [ 06-Jan-2019 02:16:58] 1. Try to send backup file to Dropbox … [06-Jan-2019 02: 16:59] Authenticated with Dropbox of user: Andrew Fenner [06-Jan-2019 02:16:59] Uploading to Dropbox … [06-Jan-2019 02:16:59] Beginning new file upload session[ 06-Jan-2019 02:26:32] WARNING: Job restarts due to inactivity for more than 5 minutes. [06-Jan-2019 02:26:32] 2. Try to send backup file to Dropbox … [06-Jan- 2019 02:26:33] Authenticated with Dropbox of user: Andrew Fenner [06-Jan-2019 02:26:33] Uploading to Dropbox … [06-Jan-2019 02:42:20] WARNING: Job restarts due to inactivity for more than 5 minutes. [06-Jan-2019 02:42:20] 3. Try to send backup file to Dropbox … [06-Jan-2019 02:42:21] Authenticated with Dropbox of user: Andrew Fenner [06-Jan-2019 02:42:21] Uploading to Dropbox … [06-Jan-2019 02:59:01] WARNING: Job restarts due to inactivity for more than 5 minutes. [06- Jan-2019 02:59:01] 3. Try to send backup file to Dropbox … [06-Jan-2019 02:59: 02] Authenticated with Dropbox of user: Andrew Fenner [06-Jan-2019 02:59:02] Uploading to Dropbox … [06-Jan-2019 03:19:12] WARNING: Job restarts due to inactivity for more than 5 minutes. [06-Jan-2019 03:32:09] WARNING: Job restarts due to inactivity for more than 5 minutes. [06-Jan-2019 03:40:21] WARNING: Job restarts due to inactivity for more than 5 minutes. [06-Jan-2019 03:47:56] WARNING: Job restarts due to inactivity for more than 5 minutes. [06-Jan-2019 03:47:56] ERROR: Step aborted: too many attempts! [06-Jan-2019 03:47:56] 1. Trying to check database…[ 06-Jan-2019 03:47:57] Database check done! [06-Jan-2019 03:47:57] ERROR: Job has ended with errors in 8837 seconds. You must resolve the errors for correct execution. * Any suggestions? * Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-upload-to-dropbox%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/cannot-upload-to-dropbox/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-upload-to-dropbox/page/2/?output_format=md) * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11060317) * Hi [@andrewfenner](https://wordpress.org/support/users/andrewfenner/) Could you please try to go to BackWPUp → Settings → Jobs → Maximum script execution time → set to 25 secs then try run the job again? Thank you! Also, you can take a look at our official documentation for more information: [https://backwpup.com/docs/job-restarts-due-to-inactivity-for-more-than-5-minutes/](https://backwpup.com/docs/job-restarts-due-to-inactivity-for-more-than-5-minutes/) * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11060330) * I will try that. Thank you. * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11060786) * I have changed that setting to 25 seconds and it has now taken 2 hours and hasn’t even created a backup yet: * [07-Jan-2019 14:15:08] 1. Try to backup database … [07-Jan-2019 14:15:09] Connected to database ormskirkchristadelphians on mysql.ormskirkchristadelphians.org.uk[ 07-Jan-2019 14:15:10] Added database dump “ormskirkchristadelphians.sql” with 2.27 MB to backup file list [07-Jan-2019 14:15:10] Database backup done! [07- Jan-2019 14:15:10] 1. Trying to make a list of folders to back up … [07-Jan-2019 14:15:10] Added “wp-config.php” to backup file list [07-Jan-2019 14:15:10] 925 folders to backup. [07-Jan-2019 14:15:10] 1. Trying to create a WordPress export to XML file … [07-Jan-2019 14:15:11] Check WP Export file … [07-Jan-2019 14:15: 11] WP Export file is a valid WXR file. [07-Jan-2019 14:15:11] Added XML export“ Ormskirk_Christadelphians.wordpress.2019-01-07.xml” with 743.81 KB to backup file list. [07-Jan-2019 14:15:11] 1. Trying to generate a file with installed plugin names … [07-Jan-2019 14:15:11] Added plugin list file “Ormskirk-Christadelphians. pluginlist.2019-01-07.txt” with 1.42 KB to backup file list. [07-Jan-2019 14: 15:11] 1. Trying to generate a manifest file … [07-Jan-2019 14:15:11] Added manifest. json file with 5.68 KB to backup file list. [07-Jan-2019 14:15:11] 1. Trying to create backup archive … [07-Jan-2019 14:15:11] Compressing files as ZipArchive. Please be patient, this may take a moment. [07-Jan-2019 14:21:11] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 14:21:11] 1. Trying to create backup archive … [07-Jan-2019 14:21:11] Compressing files as ZipArchive. Please be patient, this may take a moment. [07-Jan-2019 14:26:55] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 14:26:55] 1. Trying to create backup archive … [07-Jan-2019 14:26:55] Compressing files as ZipArchive. Please be patient, this may take a moment. [07-Jan-2019 14:32:17] WARNING: Job restarts due to inactivity for more than 5 minutes. [07- Jan-2019 14:32:17] 1. Trying to create backup archive … [07-Jan-2019 14:32:17] Compressing files as ZipArchive. Please be patient, this may take a moment. [ 07-Jan-2019 14:37:25] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 14:37:25] 1. Trying to create backup archive … [07-Jan- 2019 14:37:25] Compressing files as ZipArchive. Please be patient, this may take a moment. [07-Jan-2019 14:43:20] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 14:43:20] 1. Trying to create backup archive…[ 07-Jan-2019 14:43:20] Compressing files as ZipArchive. Please be patient, this may take a moment. [07-Jan-2019 14:49:12] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 14:49:12] 1. Trying to create backup archive…[ 07-Jan-2019 14:49:12] Compressing files as ZipArchive. Please be patient, this may take a moment. [07-Jan-2019 14:54:38] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 14:54:38] 1. Trying to create backup archive…[ 07-Jan-2019 14:54:38] Compressing files as ZipArchive. Please be patient, this may take a moment. [07-Jan-2019 15:00:48] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 15:00:48] 2. Trying to create backup archive…[ 07-Jan-2019 15:06:20] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 15:06:20] 2. Trying to create backup archive … [07-Jan- 2019 15:12:11] WARNING: Job restarts due to inactivity for more than 5 minutes.[ 07-Jan-2019 15:12:11] 2. Trying to create backup archive … [07-Jan-2019 15:17: 42] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan- 2019 15:17:42] 2. Trying to create backup archive … [07-Jan-2019 15:23:38] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 15:23:38] 2. Trying to create backup archive … [07-Jan-2019 15:29:00] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 15:29:00] 2. Trying to create backup archive … [07-Jan-2019 15:36:50] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 15:36:50] 3. Trying to create backup archive…[ 07-Jan-2019 15:42:43] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 15:42:43] 3. Trying to create backup archive … [07-Jan- 2019 15:48:34] WARNING: Job restarts due to inactivity for more than 5 minutes.[ 07-Jan-2019 15:48:34] 3. Trying to create backup archive … [07-Jan-2019 15:54: 50] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan- 2019 15:54:50] 3. Trying to create backup archive … [07-Jan-2019 16:00:40] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 16:00:40] 3. Trying to create backup archive … [07-Jan-2019 16:06:00] WARNING: Job restarts due to inactivity for more than 5 minutes. [07-Jan-2019 16:06:00] 3. Trying to create backup archive … * Any other suggestions? * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11060841) * [@andrewfenner](https://wordpress.org/support/users/andrewfenner/) Please Try with Tar archive backup. If it not work, is in your activated plugins have any Amazon related plugin? if so, try to deactivate it then try again. Thank you! * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11060875) * Will do. thanks. * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11073370) * [@andrewfenner](https://wordpress.org/support/users/andrewfenner/) any news from your issue? Thanks! * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11073422) * I’m afraid not. I have 7 sites which I am trying to backup. 4 work fine with backWPup and 3 just won’t work so I have to use UpdraftPlus for those three. I wonder if it could be a clash with another plugin perhaps? * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11074346) * [@andrewfenner](https://wordpress.org/support/users/andrewfenner/) Do you install any Amazon related plugins on these 3 sites? Thanks! * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11074491) * No I haven’t * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11078659) * [@andrewfenner](https://wordpress.org/support/users/andrewfenner/) could you change the job to save archive as Tar format? Sometime the server zip may cause the 5 minutes inactivity issues. Thanks! * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11079574) * I will try. Thanks. * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11081889) * I tried that. These are the last few lines of the log: * [11-Jan-2019 20:03:50] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 20:11:48] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 20:11:48] 1. Trying to create backup archive…[ 11-Jan-2019 20:11:48] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 20:31:15] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 20:31:15] 1. Trying to create backup archive…[ 11-Jan-2019 20:31:15] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 20:36:32] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 20:36:32] 1. Trying to create backup archive…[ 11-Jan-2019 20:36:32] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 20:48:42] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 20:48:42] 1. Trying to create backup archive…[ 11-Jan-2019 20:48:42] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 20:55:41] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 20:55:41] 1. Trying to create backup archive…[ 11-Jan-2019 20:55:41] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 21:02:48] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 21:02:48] 1. Trying to create backup archive…[ 11-Jan-2019 21:02:48] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 21:09:42] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 21:09:42] 1. Trying to create backup archive…[ 11-Jan-2019 21:09:42] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 21:16:17] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 21:16:17] 1. Trying to create backup archive…[ 11-Jan-2019 21:16:17] Compressing files as TarGz. Please be patient, this may take a moment. [11-Jan-2019 21:23:47] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 21:32:50] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 21:42:21] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 21:52:54] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 22:13:44] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 22:19:32] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 22:19:32] 2. Trying to create backup archive … [11-Jan-2019 22:36:03] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 22:36:03] 2. Trying to create backup archive … [11-Jan-2019 22:54:43] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 22:54:43] 2. Trying to create backup archive … [11-Jan-2019 23:00:52] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 23:16:29] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 23:34:52] WARNING: Job restarts due to inactivity for more than 5 minutes. [11-Jan-2019 23:45:08] WARNING: Job restarts due to inactivity for more than 5 minutes. [12-Jan-2019 00:00:22] WARNING: Job restarts due to inactivity for more than 5 minutes. [12-Jan-2019 00:16:29] WARNING: Job restarts due to inactivity for more than 5 minutes. [12-Jan-2019 00:16:29] 3. Trying to create backup archive … [12-Jan-2019 00:35:07] WARNING: Job restarts due to inactivity for more than 5 minutes. [12-Jan-2019 00:35:07] ERROR: Step aborted: too many attempts! [12-Jan-2019 00:35:07] 1. Try to send backup file to Dropbox … [12-Jan-2019 00:35:08] Authenticated with Dropbox of user: Andrew Fenner [12-Jan-2019 00:35:08] Uploading to Dropbox … [12-Jan-2019 00:35:08] WARNING: File could not be found. [12-Jan-2019 00:35:09] ERROR: Job has ended with errors in 16280 seconds. You must resolve the errors for correct execution. * Any idea why the file cannot be found? * Thanks for your help. * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 3 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11122914) * Hi [@andrewfenner](https://wordpress.org/support/users/andrewfenner/) Sorry for the delayed response, please give me your server info by going to BackWPUp- > Settings -> Infomation -> and press “Get debug info”. Also, in the server info section -> PHP Memory limit, could you check if in your host there is any **single** file that larger than the PHP memory limit? Since the backup may hang in this case. Thank you * Thread Starter [andrew.fenner](https://wordpress.org/support/users/andrewfenner/) * (@andrewfenner) * [7 years, 3 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11141463) * WordPress version: 5.0.3 BackWPup version: 3.6.7 PHP version: 7.0.32 (64bit) MySQL version: 5.6.34-log cURL version: 7.35.0 cURL SSL version: OpenSSL/1.0.1f WP-Cron url: [http://ormskirkchristadelphians.org.uk/wp-cron.php](http://ormskirkchristadelphians.org.uk/wp-cron.php) Server self connect: Response Test O.K. Document root: /home/andfen6/ormskirkchristadelphians. org.uk Temp folder: /home/andfen6/ormskirkchristadelphians.org.uk/wp-content/ uploads/backwpup-dfc6de-temp/ Log folder: /home/andfen6/ormskirkchristadelphians. org.uk/wp-content/uploads/backwpup-dfc6de-logs/ Server: Apache Operating System: Linux PHP SAPI: cgi-fcgi Current PHP user: andfen6 Maximum execution time: 30 seconds BackWPup maximum script execution time: 25 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 0755 Server Time: 21:56 Blog Time: 21:56 Blog Timezone: Europe/London Blog Time offset: 0 hours Blog language: en-GB MySQL Client encoding: utf8 PHP Memory limit: 256M WP memory limit: 40M WP maximum memory limit: 256M Memory in use: 24.00 MB Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib * The php memeory limit is set to 256M. I don’ think I have any file bigger than 256MB * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years, 3 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/#post-11143878) * [@andrewfenner](https://wordpress.org/support/users/andrewfenner/) hmm, the CHMOD Dir is now 0755, could you please try to go to `/home/andfen6/ormskirkchristadelphians. org.uk/wp-content/uploads/` and change folder permission of 3 `backwpup-*` folders to 775 or 777 then try again? Thanks! Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/cannot-upload-to-dropbox/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-upload-to-dropbox/page/2/?output_format=md) The topic ‘Cannot upload to Dropbox’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 17 replies * 3 participants * Last reply from: [rockerone](https://wordpress.org/support/users/rockerone/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-upload-to-dropbox/page/2/#post-11719988) * Status: resolved