Support » Fixing WordPress » Cannot upload new media to WordPress. Stuck on “Crunching”

  • I’m trying to upload some new media to my website, and I’m unable to do so.

    When I upload a new image, the file gets placed into the correct directory, but non of the thumbnails are ever created, and it just hangs on “Crunching”

    In addition, when I go back to my media library to see what happened during that upload, I see several new files called “(no title) — Logo”. These files are seeming stuck in limbo, as I can’t change or even delete these files.

    I’ve already tested:
    – Site-Health and troubleshooting mode.
    – Checked permissions and ownership of uploads (775, and www-data:www-data)
    – Upgraded PHP to 7.3 per “Site-Health”

    Not sure what else to do here.

    With regards to deleting the bad images, I can run this:

    SELECT * FROM wp_posts WHERE ID = '0' AND post_type = 'attachment'

    Which will let me see all the bad images that were uploaded, but I can’t figure out how to delete them.

    Note: I have already read through this: https://wordpress.org/support/topic/image-upload-stops-at-crunching/

    • This topic was modified 1 week, 5 days ago by  level42.
    • This topic was modified 1 week, 5 days ago by  level42.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Check that you have enough disk space, in general and in the tmp partition

    at the command line: df -h

    Hi @sterndata, thanks for the reply.

    I ran df -h on my VPS at the root directory, and I got this as my output:

    Filesystem      Size  Used Avail Use% Mounted on
    udev            1.9G     0  1.9G   0% /dev
    tmpfs           395M   16M  379M   4% /run
    /dev/vda2        48G   14G   32G  30% /
    tmpfs           2.0G     0  2.0G   0% /dev/shm
    tmpfs           5.0M     0  5.0M   0% /run/lock
    tmpfs           2.0G     0  2.0G   0% /sys/fs/cgroup
    /dev/loop0       90M   90M     0 100% /snap/core/7713
    /dev/loop1       89M   89M     0 100% /snap/core/7396
    tmpfs           395M     0  395M   0% /run/user/1000
    
    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    OK, it’s not disk space.

    Anything in the system logs? /var/log/messages as well as the appropriate php and httpd error logs.

    Hi @sterndata

    Here is the syslog, and the apache error logs.

    I’m also reading through them now.

Viewing 4 replies - 1 through 4 (of 4 total)
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