Title: Cannot Upload Category Images Last modified: October 2, 2021 --- # Cannot Upload Category Images * Resolved [sweettidings](https://wordpress.org/support/users/sweettidings/) * (@sweettidings) * [4 years, 7 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/) * Hello! * So I was working on category images 2 days ago and had no issues. I went to add a few more yesterday and I can’t upload any images for any categories. When I try there is no error message. I click upload image, click the image, click use image and then nothing happens. I haven’t changed anything since the other day when I was uploading category images successfully so I’m just not sure where to go from here. * ``` ### WordPress Environment ### WordPress address (URL): https://sweettidingshoney.com Site address (URL): https://sweettidingshoney.com WC Version: 5.7.1 REST API Version: ✔ 5.7.1 WC Blocks Version: ✔ 5.7.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.6.5 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.23 PHP Post Max Size: 516 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.79.0 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.7.1 WC Database Prefix: _03H_ Total Database Size: 10.50MB Database Data Size: 8.84MB Database Index Size: 1.66MB _03H_woocommerce_sessions: Data: 1.78MB + Index: 0.10MB + Engine MyISAM _03H_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 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+ Engine MyISAM _03H_posts: Data: 0.59MB + Index: 0.30MB + Engine MyISAM _03H_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM _03H_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM _03H_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM _03H_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM _03H_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _03H_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _03H_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### attachment: 132 custom_css: 2 customize_changeset: 9 feedback: 77 nav_menu_item: 36 page: 11 post: 2 product: 20 product_variation: 20 revision: 50 shop_coupon: 1 shop_order: 3 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (14) ### Bluehost: by Bluehost – 2.8.3 Jetpack: by Automattic – 10.1 Mailchimp for WooCommerce: by Mailchimp – 2.5.3 OptinMonster: by OptinMonster Team – 2.6.4 TrustPulse API: by – 1.0.4 VW Gallery Images: by VW Themes – 0.2 VW Hotel Pro Posttype: by VW Themes – 1.1 VW Title Banner Image: by VW Themes – 0.1 WooCommerce Admin: by WooCommerce – 2.6.5 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 WooCommerce Menu Cart: by Jeremiah Prummer Ewout Fernhout – 2.10.0 WooCommerce Payments: by Automattic – 3.0.0 WooCommerce Shipping & Tax: by WooCommerce – 1.25.18 WooCommerce: by Automattic – 5.7.1 ### Inactive Plugins (4) ### Akismet Anti-Spam: by Automattic – 4.2.1 WooCommerce Stripe Gateway: by WooCommerce – 5.6.0 WPForms Lite: by WPForms – 1.6.9 WP Super Cache: by Automattic – 1.7.4 ### Dropin Plugins (2) ### db-error.php: db-error.php maintenance.php: maintenance.php ### Must Use Plugins (3) ### Endurance Browser Cache: by Mike Hansen – 0.4 Endurance Page Cache: by Mike Hansen – 2.1.1 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #23 - / Cart: #24 - /cart/ Checkout: #25 - /checkout/ My account: #26 - /my-account/ Terms and conditions: #26 - /my-account/ ### Theme ### Name: VW Hotel Pro Version: 1.3 Author URL: https://www.vwthemes.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: vw-hotel-pro/woocommerce/archive-product.php vw-hotel-pro/woocommerce/checkout/form-checkout.php vw-hotel-pro/woocommerce/global/wrapper-end.php vw-hotel-pro/woocommerce/global/wrapper-start.php vw-hotel-pro/woocommerce/single-product.php ### Action Scheduler ### Complete: 1,544 Oldest: 2021-09-29 21:48:43 +0000 Newest: 2021-10-02 22:21:12 +0000 Pending: 2 Oldest: 2021-10-02 23:21:12 +0000 Newest: 2021-10-02 23:21:12 +0000 ### Status report information ### Generated at: 2021-10-02 22:35:17 +00:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-upload-category-images%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 7 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/#post-14936491) * Hello, * This kind of problem is usually caused by a conflict with your theme or with another plugin. To determine what’s causing the issue, please temporarily switch your theme back to [Storefront](https://wordpress.org/themes/storefront/) and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict. * You can find a more detailed explanation on how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [sweettidings](https://wordpress.org/support/users/sweettidings/) * (@sweettidings) * [4 years, 7 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/#post-14937217) * Just tried that, it still isn’t working. * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [4 years, 6 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/#post-14962019) * Hey [@sweettidings](https://wordpress.org/support/users/sweettidings/) – can you please try using a different browser? It does sound like a conflict of some kind, but it may not be with one of your plugins or the active theme. Using a different browser will exclude browser specific widgets and code that may be interfering. * If this isn’t working either, can you please share a screenshot of what you are seeing? You can use [http://www.snipboard.io](http://www.snipboard.io) to upload the image, then copy the link and paste it here. * Thread Starter [sweettidings](https://wordpress.org/support/users/sweettidings/) * (@sweettidings) * [4 years, 6 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/#post-14964094) * Ok, so tried a different browser, and although that didn’t fix the issue I was having, it did make me try something new. I had only tried using 2 pictures ( as I only had 2 categories left to upload pictures for). I just tried a completely different picture and that worked. So, most of my pictures actually work just not the ones I was trying to use. * I have no idea why some pictures would work when others don’t? Especially when I could use them for product pictures. And there’s no form of error message. * This is what it looks like directly after trying to upload the pics that don’t work: [https://snipboard.io/LctIOo.jpg](https://snipboard.io/LctIOo.jpg) * It just looks like I didn’t try at all, but when I click the upload/add image button again the pic I selected is still selected. * But thank you! Because this is a problem I can work around. * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [4 years, 6 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/#post-14965209) * Hi again! * That is indeed weird – your error messages might be suppressed by something else, hm. What kind of file extension do the images that don’t work have? * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 6 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/#post-14989632) * Hi [@sweettidings](https://wordpress.org/support/users/sweettidings/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Cannot Upload Category Images’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 3 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/cannot-upload-category-images/#post-14989632) * Status: resolved