Title: Cannot upgrade db Last modified: May 9, 2021 --- # Cannot upgrade db * Resolved [Glenn](https://wordpress.org/support/users/glennsvfr/) * (@glennsvfr) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/) * Hi, I’m new to WooCommerce and have taken over maintenance of a site that includes WC. I have performed upgrades of several plugins, including WC. When I looked in the WC System Status log I saw that the db is version 5.0.0 and WC version is 5.2.2. I have tried to perform a manual upgrade of the db via WC/Status/Tools/ Update db. I get the message that the upgrade is scheduled in the background but I cannot see it in the list of scheduled actions. What can I do to fix the problem? Thanks, Glenn * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-upgrade-db%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14417276) * Hi there, * Let’s check your WooCommerce System Status and Logs. So please, provide us the following: * – **System Status**: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. – **Error log**: share a copy of any error that starts with ` wc_db_updates` under WooCommerce > System Status > Logs (if available) * Thanks! * Thread Starter [Glenn](https://wordpress.org/support/users/glennsvfr/) * (@glennsvfr) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14417513) * Hi Mirko, * Below is the System Status. There does not seem to be any error log. I guess I might need to change the log level somewhere? * Thanks! * —8><—– * ``` ### WordPress Environment ### WordPress address (URL): https://gastrodev.se Site address (URL): https://gastrodev.se WC Version: 5.2.2 REST API Version: ✔ 5.2.2 WC Blocks Version: ✔ 4.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.1.5 Log Directory Writable: ✔ WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Microsoft-IIS/10.0 PHP Version: 7.4.16 PHP Post Max Size: 50 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.70.0 OpenSSL/1.1.1i SUHOSIN Installed: – MySQL Version: 8.0.18 Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.0.0 WC Database Prefix: gastro Total Database Size: 81.12MB Database Data Size: 63.13MB Database 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InnoDB wp_gastrowoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gastrowoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gastrowoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gastrowoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gastrowoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gastrowoocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gastrowoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gastrowoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gastrowoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gastrowoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gastrowoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ### Post Type Counts ### acf-field: 16 acf-field-group: 3 attachment: 344 boxzilla-box: 1 br_filters_group: 1 br_product_filter: 3 custom_css: 1 customize_changeset: 19 et_body_layout: 2 et_pb_layout: 6 et_template: 3 et_theme_builder: 1 mc4wp-form: 1 nav_menu_item: 7 oembed_cache: 1 page: 17 post: 7 product: 165 revision: 520 shop_order: 14 termpopup: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (17) ### Advanced Custom Fields: by Elliot Condon – 5.9.5 Age Gate: by Phil Baker – 2.15.0 All-in-One WP Migration: by ServMask – 7.42 The SEO Framework: by The SEO Framework Team – 4.1.3 Better Search Replace: by Delicious Brains – 1.3.4 CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.0.12 Content Visibility for Divi Builder: by AoD Technologies LLC – 3.15 Google Tag Manager for WordPress: by Thomas Geiger – 1.12.3 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0 Loco Translate: by Tim Whitlock – 2.5.2 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.4 MC4WP: Mailchimp Top Bar: by ibericode – 1.5.4 Quick Featured Images: by Kybernetik Services – 13.5.6 SVG Support: by Benbodhi – 2.3.18 NP Quote Request WooCommerce: by Neah Plugins – 1.8.255 Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.4.2 WooCommerce: by Automattic – 5.2.2 ### Inactive Plugins (2) ### 404page - your smart custom 404 error page: by Peter Raschendorfer – 11.3.0 Pixel Caffeine: by AdEspresso – 2.3.3 ### Settings ### API Enabled: – Force SSL: – Currency: SEK (kr) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #24 - /viner/ Cart: #61 - /varukorg/ Checkout: #26 - /bestall/ My account: #63 - /mitt-konto/ Terms and conditions: ❌ Page not set ### Theme ### Name: Divi-child Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.9.4 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Canceled: 1 Oldest: -0001-11-30 01:12:12 +0112 Newest: -0001-11-30 01:12:12 +0112 Complete: 55 Oldest: 2020-08-24 14:38:34 +0200 Newest: 2021-05-09 15:55:51 +0200 ### Status report information ### Generated at: 2021-05-09 19:17:58 +02:00 ``` * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14420683) * Hi [@glennsvfr](https://wordpress.org/support/users/glennsvfr/), * Most likely this is caused by a conflict with your theme or with another plugin. * The best way to determine this is to: * – Temporarily switch your theme to Storefront ([https://www.woocommerce.com/storefront/](https://www.woocommerce.com/storefront/)) – Disable all plugins except for WooCommerce – Repeat the action of updating the database * If you’re able to update the database after switching the theme and disabling plugins, then it’s clear the problem was with a plugin and/or theme you deactivated. Generally, this procedure is needed to figure out which plugin is causing the problem, then you can reactivate your other plugins one by one, testing your site after each, and see if all is running without issues. You can find a more detailed explanation on how to do a conflict test here ([https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)). * Hope this helps. - This reply was modified 5 years ago by [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/). * Thread Starter [Glenn](https://wordpress.org/support/users/glennsvfr/) * (@glennsvfr) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14421212) * Hi Mirko, * Thanks for your suggestions. Unfortunately, despite following them the database is still not upgraded after clicking manual upgrade. I get a message saying “ Database upgrade routine has been scheduled to run in the background.” I guess it should then be visible in the list of scheduled actions? * If you have any other suggestions I would be grateful * Best regards, Glenn * Thread Starter [Glenn](https://wordpress.org/support/users/glennsvfr/) * (@glennsvfr) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14430748) * I really don’t know what I can do to solve this issue. Is there anyone who can offer some advice on how to move forward? * Should I try to upgrade WC from 5.2.2 to 5.3.0 although WC db is still 5.0.0? * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14434821) * Hey there, * Thanks for your reply. * Can you please temporarily switch to the default Storefront theme and also deactivate all other plugins except for WooCommerce? Once you have only the WooCommerce plugin active please update WooCommerce to the latest version available (5.3.0). * For a more detailed explanation on how to do a conflict test check [here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thanks. * Thread Starter [Glenn](https://wordpress.org/support/users/glennsvfr/) * (@glennsvfr) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14435035) * Hi, * I have just found that loop-back requests don’t work with my hosting provider, which would explain why the db update is not performed. I have opened a ticket with the hosting provider and will keep you posted. * Thanks. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14435174) * Thanks for letting us know! * I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread. * Cheers. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Cannot upgrade db’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [database](https://wordpress.org/support/topic-tag/database/) * [upgrade](https://wordpress.org/support/topic-tag/upgrade/) * 8 replies * 2 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [5 years ago](https://wordpress.org/support/topic/cannot-upgrade-db/#post-14435174) * Status: resolved