Title: Cannot upgrade
Last modified: September 30, 2020

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# Cannot upgrade

 *  Resolved [chelsea88](https://wordpress.org/support/users/chelsea88/)
 * (@chelsea88)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-upgrade-7/)
 * I contacted you a week ago but have not received a reply .
 * I am not able to upgrade my Next Gen Gallery. I have entered my card details 
   on the payment link from the Nextgen link on my site so am concerned.
 * There seems to be faults in their payment system. Very unimpressed in that it
   is so difficult to contact and do not respond.
    If anyone can help it would be
   appreciated .
 * Thanks
    John graver
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-upgrade-7%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [gabyimagely](https://wordpress.org/support/users/gabyimagely/)
 * (@gabyimagely)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-upgrade-7/#post-13480222)
 * Hello [@chelsea88](https://wordpress.org/support/users/chelsea88/),
 * The ticket system is probably filtering your email, or our replies are landing
   on your spam folder.
 * Unfortunately, WordPress.org doesn’t allow us to address pro support questions
   here in the free forum. We can only address NextGEN Gallery [Free] questions.
 * Please submit a support request through this link [https://www.imagely.com/contact/](https://www.imagely.com/contact/).
   
   Use the option “Pre-Sales.”
 * If possible, please share the link to this forum thread with us and let the people
   in support that Gaby referred you.
 * We’ll proceed to close this ticket because we need to work with you on this through
   your member support ticket.

Viewing 1 replies (of 1 total)

The topic ‘Cannot upgrade’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [gabyimagely](https://wordpress.org/support/users/gabyimagely/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-upgrade-7/#post-13480222)
 * Status: resolved