Title: Cannot Update WordPress or install plugins
Last modified: August 20, 2016

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# Cannot Update WordPress or install plugins

 *  [imoomi](https://wordpress.org/support/users/imoomi/)
 * (@imoomi)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-or-install-plugins/)
 * Hi all,
 * I have been receiving huge amounts of spam lately. I wanted to install [Better WordPress reCAPTCHA (support Akismet)](http://wordpress.org/extend/plugins/bwp-recaptcha/installation/)
   to get rid of that but I got prompted for connection information. Entering the
   correct admin password and domain resulted in a “wrong used/pw” message.
 * When I tried to install the 3.5 WP update, entering the same admin/pw credentials
   resulted in the “server connection error” .
 * Anyone can help please?

Viewing 1 replies (of 1 total)

 *  Moderator [cubecolour](https://wordpress.org/support/users/numeeja/)
 * (@numeeja)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-or-install-plugins/#post-3330547)
 * Try inputting your ftp username & password at this prompt, not the WordPress 
   login credential. If this does not work checkwhether the server is configured
   correctly to allow this. Contact your hosting company for support with this.
 * Alternatively you can perform a manual update of WordPress [http://codex.wordpress.org/Updating_WordPress#Manual_Update](http://codex.wordpress.org/Updating_WordPress#Manual_Update)
 * And you can install plugins by manually uploading the plugin folder by ftp to
   the wp-content/plugins directory.

Viewing 1 replies (of 1 total)

The topic ‘Cannot Update WordPress or install plugins’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [cubecolour](https://wordpress.org/support/users/numeeja/)
 * Last activity: [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-update-wordpress-or-install-plugins/#post-3330547)
 * Status: not resolved

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