Please open the developer console on your browser, switch to network tab and see if any red request when you click on save changes
Zach W
(@dynamiczach)
Automattic Happiness Engineer
Howdy!
If you follow what @bc2018 stated, that should help. Can you share that information with us (a screenshot of any errors you see on the Network tab)?
If you’re not sure how to do that, you can also try a standard conflict test following the information here:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
I’d highly recommend making sure you have a full backup before moving forward with the testing, or ideally trying this on a test/staging site first.
@dynamiczach @dynamiczach First off thank you guys for responding so quickly. I have already tested for any conflicts with any other plugins on my website by deactivating each plugin one at a time to see if that was the cause of the conflict, it wasn’t I still wasn’t able to update any Woocommerce Settings.
I also switched to a default theme 2019 the issue still persisted.
I then removed google analytics and my chat system because to see if they were causing the problem, unfortunately, those weren’t it either.
I then put my website into Debug mode where I found one fatal error in debug.log – PHP Fatal Error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 126976 bytes) in wp.db-php on line 1889.
I have already increased my php memory limit, I don’t know if this is the potential cause.
I have also completely uninstalled Woo Commerce to see if that was the issue by following the instructions on Woo Commerce.com and removing all data the issue still persisted.
I will screenshot the errors now, Thanks again for your help
@dynamiczach @bc2018 No errors are being shown in the web development console
Zach W
(@dynamiczach)
Automattic Happiness Engineer
Howdy!
Thanks for that information!
If you already performed a full conflict test, then I’d recommend contacting GoDaddy directly and having them take a look. This may be an issue with your hosting environment and GoDaddy will need to take a look.
@dynamiczach I’ve been in contact with Godaddy they’ve “assured” me the problem can’t be on their end.
Zach W
(@dynamiczach)
Automattic Happiness Engineer
Howdy!
The issue isn’t with WooCommerce itself, we have thousands of other users and no one else is reporting this problem. Therefore, it must be something with your current setup/environment.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. Thanks!
con
(@conschneider)
Engineer
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
