Title: cannot update Scores Last modified: August 31, 2016 --- # cannot update Scores * Resolved [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/) * Dear Alexander, * I’ve tried a few solutions you recommended here to update the scores but none worked (e.g. ‘max_input_vars”, deactivating other plugins, using standard theme, creating one question at a time). * What do you recommend? Thank you, Stefan * [https://wordpress.org/plugins/wp-testing/](https://wordpress.org/plugins/wp-testing/) Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040799) * Stefan, what issue do you have here? * As I understood you have some troubles with installing plugin. * Pls describe more carefully what do you have. * Thread Starter [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040804) * Regarding this topic: * I have installed and activated the plugin. When creating a questionnaire I cannot updated the scores for each question. The score I enter for each answer is not saved – it keeps resetting itself to the default value after hitting “save”. In the end, I cannot calculate total score for a questionnaire. * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040806) * Stefan, in other topic you are telling, that you can not activate the plugin. * If you can not activate it, then how can you move next? * So I can close other topic? * Thread Starter [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040813) * I opened different topics for each issues (noticed on the other topic that I managed to make everything very confusing) The issue on site no.1 (the other topic) – cannot activate plugin * The issue on site no.2 (this topic) – cannot update scores (I installed the plugin on this site as well to see if I have the same issues, or any issue at all). * Hope this clears things up. * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040816) * Ok, so now you should try all the reciepies from this tag: [https://wordpress.org/tags/wp-testing-low-memory](https://wordpress.org/tags/wp-testing-low-memory) * You should somehow change your PHP memory settings to be more than default values. * And also you should check that they actually changed (try some plugin, that outputs phpinfo — settings from PHP). * Thread Starter [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040819) * I followed the steps here: [https://wordpress.org/support/topic/je-ne-peux-pas-remplir-les-scores?replies=6](https://wordpress.org/support/topic/je-ne-peux-pas-remplir-les-scores?replies=6) * Now I have the following: local and master values max_input_vars 5000 10000 suhosin.get.max_vars 5000 10000 suhosin.post.max_vars 5000 10000 suhosin.request. max_vars 5000 10000 (used wordpress phpinfo to check values). * Still not working. * Should they change the “local value”?. (as you can imagine, I am not an expert on this) * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040828) * Ok, local value is the actual value that we need to worry about. Try to set it to something more. * As I see you already have good defaults — 10000. Btw, are you sure, that you have 10000 there? May be there 1000? * And in your test you have so many scores, that even 5000 is not enough? * Try some settings like 20000. * If it’s not help, that trouble somewhere else. * Thread Starter [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040832) * It’s 10 000, just double checked. Now that you mention – I tried even with ONE question and it’s not working. After “save” – scores just reset to default. * I’ll try to get the local value set to higher with the hosting company. * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040834) * Btw! See in this parallel thread: * [https://wordpress.org/support/topic/je-ne-peux-pas-remplir-les-scores?replies=8#post-7999801](https://wordpress.org/support/topic/je-ne-peux-pas-remplir-les-scores?replies=8#post-7999801) * There could be some other limits, that you should increase. I just saw it just now. * Thread Starter [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040850) * That one seemed closed. I will follow that one and see if the issue gets solved. * Thank you, * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7040865) * > That one seemed closed. * It just “not-reopened” yet. I think it could be another point of failure in this kind of issues. * Thread Starter [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7041084) * Hi Alexander * I changed the local values to 10 000 for. max_input_vars suhosin.get.max_vars suhosin.post.max_vars suhosin.request.max_vars * Follwing the other post, I changed some values but please feel free and see if all is OK. * local VS master values suhosin.post.disallow_nul 1 1 suhosin.post.disallow_ws 0 0 suhosin.post.max_array_depth 50 50 suhosin.post.max_array_index_length 256 256 suhosin.post.max_name_length 256 256 suhosin.post.max_totalname_length 256 256 suhosin.post.max_value_length 1000000 1000000 suhosin.post.max_vars 10000 10000 * Issue still not solved. What do you suggest? Regards, Stefan * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7041087) * [@stefanfld](https://wordpress.org/support/users/stefanfld/), I dont’ know… may be issue in other place? * Can you try to disable other plugins? * Can you try to just disable suhosin in PHP settings? * Thread Starter [stefanfld](https://wordpress.org/support/users/stefanfld/) * (@stefanfld) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7041098) * Hi, * Followed the parallel thread and applied the solution mentioned there: suhosin. request.max_array_index_length=256. * It works now with 3 test question. Thanks a lot for your kind support! * Regards, Stefan * Plugin Contributor [ustimenko](https://wordpress.org/support/users/ustimenko/) * (@ustimenko) * [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7041099) * Stefan, yuo are [welcome](https://wordpress.org/support/view/plugin-reviews/wp-testing))) Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘cannot update Scores’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-testing_fff0ea.svg) * [Psychological tests & quizzes](https://wordpress.org/plugins/wp-testing/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-testing/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-testing/) * [Active Topics](https://wordpress.org/support/plugin/wp-testing/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-testing/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-testing/reviews/) ## Tags * [wp-testing-low-memory](https://wordpress.org/support/topic-tag/wp-testing-low-memory/) * [wp-testing-support](https://wordpress.org/support/topic-tag/wp-testing-support/) * 15 replies * 2 participants * Last reply from: [ustimenko](https://wordpress.org/support/users/ustimenko/) * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/cannot-update-scores/#post-7041099) * Status: resolved