Support » Plugin: WooCommerce » Cannot update prices for Products

  • Resolved wphilfe

    (@wphilfe)


    Hi there,

    I am currently having an important issue with WooCommerce. In our store we need to update prices for several products. After i change the price in Product Settings and click on “Save” or “Publish” the new price will not be saved.

    Also when adding a new product i cannot save any price for unknown reason.

    Any help would be much appreciated.

    Status-Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://meinrollgeruest.de
    Site address (URL): https://meinrollgeruest.de
    WC Version: 4.8.0
    REST API Version: ✔ 4.8.0
    WC Blocks Version: ✔ 3.8.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.7.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: de_DE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.33-nmm1
    PHP Post Max Size: 200 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 3000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.28-nmm1-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    wp_woocommerce_gzd_shipments: Daten: 0.31MB + Index: 0.12MB + Engine MyISAM
    wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.28MB + Index: 0.28MB + Engine MyISAM
    wp_woocommerce_gzd_shipment_items: Daten: 0.25MB + Index: 0.20MB + Engine MyISAM
    wp_woocommerce_gzd_shipping_provider: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_gzd_shipping_providermeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpfm_backup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmm_subscribers: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wsal_metadata: Daten: 0.20MB + Index: 0.14MB + Engine MyISAM
    wp_wsal_occurrences: Daten: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wsal_options: Daten: 2.27MB + Index: 0.00MB + Engine MyISAM
    wp_yith_wcwl: Daten: 0.19MB + Index: 0.06MB + Engine InnoDB
    wp_yith_wcwl_lists: Daten: 0.30MB + Index: 0.48MB + Engine InnoDB
    wp_yoast_indexable: Daten: 6.10MB + Index: 1.96MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Daten: 0.08MB + Index: 0.26MB + Engine MyISAM
    wp_yoast_migrations: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Daten: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_yoast_prominent_words: Daten: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_yoast_seo_links: Daten: 0.11MB + Index: 0.04MB + Engine MyISAM
    wp_yoast_seo_meta: Daten: 0.68MB + Index: 0.73MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 23911
    avia_framework_post: 9
    blocks: 2
    custom_css: 1
    custom-css-js: 4
    document_template: 10
    invoice: 13075
    nav_menu_item: 82
    nessio_gl: 106
    nf_sub: 10
    oembed_cache: 4
    page: 57
    post: 70
    product: 2511
    product_variation: 7710
    revision: 3291
    shop_coupon: 1
    shop_order: 8239
    shop_order_refund: 67
    tablepress_table: 514
    tm_global_cp: 1
    woo_product_tab: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (53) ###
    
    ManageWP - Worker: von GoDaddy – 4.9.7
    LayerSlider WP: von Kreatura Media – 6.11.2
    All-in-One WP Migration: von ServMask – 7.32
    Angell EYE Updater: von Angell EYE – 2.0.16
    Activity Log: von Activity Log Team – 2.6.0
    Borlabs Cookie - Cookie Opt-in: von Benjamin A. Bornschein
    Borlabs – 2.2.13
    
    Breadcrumb NavXT: von John Havlik – 6.6.0
    Classic Editor: von WordPress-Mitwirkende – 1.6
    Cost of Goods for WooCommerce Pro: von WPFactory – 2.3.4
    Simple Custom CSS and JS: von SilkyPress.com – 3.34.1
    Disable Embeds: von Pascal Birchler – 1.4.0
    Enable Shortcodes inside Widgets,Comments and Experts: von Aftab Husain – 1.0.0
    Enhanced E-commerce for Woocommerce store: von Tatvic – 2.3.6.1
    Excel-Like Product Manager for WooCommerce and WP E-commerce: von Holest Engineering – 2.1.28 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.0 getestet
    Loco Translate: von Tim Whitlock – 2.5.0
    Simple Glossary: von Benjamin Neske – 1.0.4
    Ninja Forms: von Saturday Drive – 3.4.33
    WooCommerce Product Filter: von Mihajlovic Nenad – 6.6.0 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.0 getestet
    Really Simple SSL: von Really Simple Plugins – 4.0.5
    Relevanssi: von Mikko Saari – 4.10.2
    External Links: von Denis de Bernardy & Mike Koepke – 6.8.1
    ShortPixel Image Optimizer: von ShortPixel – 4.21.1
    String Locator: von Clorith – 2.4.2
    TablePress: von Tobias Bäthge – 1.12
    Taxonomy Metadata: von mitcho (Michael Yoshitaka Erlewine)
    sirzooro – 0.5
    
    UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
    DavidAnderson – 1.16.45
    
    User Role Editor: von Vladimir Garagulya – 4.57.1
    Vendidero Helper: von Vendidero – 1.3.0
    WooCommerce Product Feed Pro: von WebAppick – 2.2.14 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.0 getestet
    Advanced Order Export For WooCommerce: von AlgolPlus – 3.1.7
    Woo Payment Discounts: von WPCodelibrary – 1.3.0
    PayPal PLUS für WooCommerce: von Inpsyde GmbH – 2.2.1
    Premmerce Permalink Manager for WooCommerce: von premmerce – 2.3.0
    Germanized für WooCommerce Pro: von vendidero – 3.1.1
    Germanized für WooCommerce: von vendidero – 3.3.3
    WooCommerce Product Tabs: von Nilambar Sharma – 2.0.2
    WooCommerce Rental & Bookings System: von RedQ Team – 10.0.5
    WooCommerce Sequential Order Numbers Pro: von SkyVerge – 1.11.3 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.0 getestet
    WooCommerce: von Automattic – 4.8.0
    Wordfence Security: von Wordfence – 7.4.14
    WordPress Importer: von wordpressdotorg – 0.7
    Yoast SEO Premium: von Team Yoast – 15.5
    WP All Import Pro: von Soflyy – 4.6.5
    WP Downgrade | Versionsvorgabe: von Reisetiger – 1.2.2
    WP-Lister Pro for Amazon: von WP Lab – 1.8.3
    WP-Lister Pro for eBay: von WP Lab – 2.8.4
    WP Wartungsmodus: von Designmodo – 2.3.0
    WP Rocket: von WP Media – 3.8.0.1
    WP Activity Log: von WP White Security – 4.1.5.1
    WP SMTP: von Yehuda Hassine – 1.2.1
    WP All Import - WooCommerce Add-On Pro: von Soflyy – 3.2.5
    WPFactory Helper: von Algoritmika Ltd – 1.3.0
    YITH WooCommerce Wunschliste: von YITH – 3.0.17
    
    ### Inactive Plugins (1) ###
    
    WooCommerce Google Ads Conversion Tracking: von Wolf+Bär Agency – 1.7.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: von GoDaddy –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop-Basis: #47 - /shop/
    Warenkorb: #2731 - /warenkorb/
    Kasse: #2732 - /kasse/
    Mein Konto: #2733 - /mein-konto/
    Allgemeine Geschäftsbedingungen: ❌ Seite nicht festgelegt
    
    ### Theme ###
    
    Name: Enfold
    Version: 3.8.4
    Author URL: http://www.kriesi.at
    Child Theme: ❌ – Wenn du WooCommerce mit einem Theme
    das du nicht selbst entwickelt hast
    an eigene Bedürfnisse anpasst
    dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: enfold/woocommerce/archive-product.php
    enfold/woocommerce/checkout/thankyou.php
    enfold/woocommerce/content-product.php
    enfold/woocommerce/content-single-product.php
    enfold/woocommerce/loop/loop-start.php
    enfold/woocommerce/single-product/add-to-cart/variable.php
    enfold/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    enfold/woocommerce/single-product/product-image.php
    enfold/woocommerce/single-product/product-thumbnails.php
    
    ### Action Scheduler ###
    
    Abgebrochen: 15
    Oldest: 2020-12-17 21:19:38 +0100
    Newest: 2021-01-04 21:28:38 +0100
    
    Abgeschlossen: 19.944
    Oldest: 2020-12-18 11:32:00 +0100
    Newest: 2021-01-05 11:20:18 +0100
    
    Ausstehend: 4
    Oldest: 2021-01-05 11:22:18 +0100
    Newest: 2021-01-05 21:26:07 +0100
    
    
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support crazywickedawesome

    (@crazywickedawesome)

    Hi!

    Thanks for reaching out!

    Are you getting any error messages when you try and update products or add new ones? If so, what does that message say?

    I see your site’s WooCommerce Database appears to be out of date. Can you please try updating your site’s Database? You should see a large banner on the main WooCommerce Dashboard screen at WP-Admin > WooCommerce with a button to update the database.

    I also see that you’ve got quite a few plugins active and installed. It’s possible that one or more of these plugins is interfering and causing a conflict.

    Can you please try deactivating all other plugins except WooCommerce itself and seeing if you’re still unable to change product prices? If after deactivating all other plugins you’re able to change prices, that means there is a plugin conflict.

    To find the source of the conflict you’ll want to reactivate your other plugins one by one, until the issue returns. When that happens, you’ll know the most recently activated plugin is the likely culprit.

    Best,

    Hi,

    Thanks a lot for quick response.

    No, I haven’t got any error messages. However, it looks like a recently installed Plugin caused the issue. Thanks for the hint.

    One last question: You’re right that WC-Database-Version does not match with my installed WooCommerce Version. Unfortunately the large (i know which one you mean) does not appear. Is there any other way to start database update process manually in WP Admin?

    Best,

    Plugin Support Adam

    (@adamkheckler)

    Is there any other way to start database update process manually in WP Admin?

    Under WooCommerce > Status > Tools, find this row and run it:

    https://d.pr/i/CUf6YX/XUEpynb2M8

    That should do it! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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