Cannot Update “Do not sync” on certain products

Resolved alabalaa
(@alabalaa)

1 year, 10 months ago

Hi there,

Many of our products are not synced with our FB catalog.

1. In WP/Products/All Products, we can see their “Facebook sync” status is set to “Do not sync”. But we cannot change that. The bulk action in the list view does nothing for these products.

2. On the product page itself, the “Facebook sync” dropdown says “Sync and show in catalog”. But it doesn’t. We change it to “Do not sync” and save it -> then status shows “Do not sync”. We change it back to “Sync and show in catalog” and save it -> then it shows “Sync and show in catalog” in the product page, but in the Products/All Products list it still shows “Do not sync”.

After all, it is not possible to change the “Facebook sync” status in Products/All Products, it always shows “Do not sync” for certain products. These products are not virtual or downloadable. And they all have stock quantity at the moment.

Creating a new test product set it directly to “Sync and show” in Products/All Products.

* WordPress 6.0
* WooCommerce 6.6.0
* Facebook for WooCommerce 2.6.16

Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

Felipe (a11n)
(@felipea8c)

1 year, 10 months ago

Hi there!

I understand that some of your products don’t sync as expected, and you already confirmed that these products match the expectations to be synced.

Are you able to try a reset on the product sync?

You can use the following code for the reset:
https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/#reset-all-products

After seeing that the products were reset as expected, you can remove the code as it would no longer be needed.

We also have the following article on how to add custom code if needed:
https://woocommerce.com/posts/properly-add-woocommerce-custom-code/

Thread Starter alabalaa
(@alabalaa)

1 year, 9 months ago

Hi there,

I deleted and re-uploaded all products using your recommendations. Works for most products. There are still products whose “Facebook sync” status in Products/All Products cannot be changed and always shows “Do not sync”. On the product page itself, the “Facebook sync” dropdown says “Sync and show in catalog”. But it doesn’t.

To sum up, for some products it is impossible to change the “Facebook sync” status in Products/All products, it always shows “Do not sync”. These products do not appear in the Facebook Commerce Manager.

Kind regards

Plugin Support wpnomad a11n
(@wpnomad)

1 year, 9 months ago

Hi @alabalaa ,

Can you please check if the products that aren’t syncing have any of the issues listed here: https://woocommerce.com/document/facebook-for-woocommerce/#section-27 ?

Do let us know!

Thread Starter alabalaa
(@alabalaa)

1 year, 9 months ago

Thank you, it is OK now.

Kind regards

Plugin Support Rafy a11n
(@nawaz0705)

1 year, 9 months ago

Hi @alabalaa

Thank you, it is OK now.

Thank you for letting us know that all is sorted now! 🙂

I am marking this as resolved, but please let us know if any additional issues arise!

Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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