Support » Plugin: SEO by 10Web » Cannot uninstall

  • Resolved aokelly

    (@aokelly)


    Hi there,
    We installed SEO by 10Web a couple of months ago.
    We need to uninstall it. Unfortunately when I disable and delete or just disable the plugin I get an error when I try to edit a page in WordPress.

    I enabled debug on my WordPress and I’m seeing the following error:

    [30-Jan-2019 16:46:13 UTC] PHP Catchable fatal error: Object of class __PHP_Incomplete_Class could not be converted to string in /xxxx/ public_html/wp-content/plugins/types/vendor/toolset/toolset-common/toolset-forms/classes/class.types.php on line 540

    Can you help?

    Thanks,
    Alan

    • This topic was modified 6 months, 3 weeks ago by  aokelly.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Suzie

    (@suziekh)

    Hi,

    We are sorry for the delayed response.

    Would you please try to delete the folder from FTP and install the plugin once again.

    Please let us know whether this fixed the issue or not.

    Thank you!

    Hello Suzie,
    Thanks for your response.
    I followed these steps.
    Unfortunately I still can’t uninstall the plugin without seeing a 500 error on my services screen.
    Do you have any other suggestions?
    Thanks,
    Alan

    • This reply was modified 6 months, 1 week ago by  aokelly.
    Plugin Support Suzie

    (@suziekh)

    Hi,

    I want to apologize for the delayed response.

    Could you please mention your email address so that our team can contact you to help you to fix the issue you have with the SEO plugin?

    Thank you!

    Hi Suzie,

    Can they please email ahokelly@gmail.com.

    Thanks,
    Alan

    Plugin Support Suzie

    (@suziekh)

    Dear @aokelly,

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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