Title: Cannot Start the Upgrade Process Last modified: September 1, 2016 --- # Cannot Start the Upgrade Process * Resolved [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/) * After updating both WP and Soliloquy Lite, I get this message in the header of the Admin area: “Soliloquy Lite is now rocking v2! You need to upgrade your legacy v1 sliders to v2. Click here to begin the upgrade process.” * When I click the link, I am taken to another page with a button labeled “Click Here to Start the Upgrade Process”. * When I click that, I get this error in the JS console: ReferenceError: soliloquy_addons is not defined nonce: soliloquy_addons.upgrade_nonce * I’ve relentlessly googled that error, but have not come up with a solution. * [https://wordpress.org/plugins/soliloquy-lite/](https://wordpress.org/plugins/soliloquy-lite/) Viewing 14 replies - 1 through 14 (of 14 total) * [akyusa01](https://wordpress.org/support/users/akyusa01/) * (@akyusa01) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605437) * Hi [@markmtsky](https://wordpress.org/support/users/markmtsky/) * I apologize for the trouble, there is an update due out this week that will resolve that issue, I don’t have a definite ETA as of yet, but I know it should be this week! * Thanks * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605438) * Thank you for the reply. Is there any sort of manually hack I can use to get it working in the meantime? * [Erica Franz](https://wordpress.org/support/users/ericakfranz/) * (@ericakfranz) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605443) * Hey [@markmtsky](https://wordpress.org/support/users/markmtsky/), * No, I’m sorry but we do not recommend and cannot provide support for any manual changes made to the Soliloquy plugin files. * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605448) * Ok, thank you. I’ll just look forward to the update. * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605623) * Hi [@akyusa01](https://wordpress.org/support/users/akyusa01/), * How’s that update coming along? * [Erica Franz](https://wordpress.org/support/users/ericakfranz/) * (@ericakfranz) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605630) * Hey [@markmtsky](https://wordpress.org/support/users/markmtsky/), * Are you yet running version 2.5.0.2? * Thanks! * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605633) * Yes * [akyusa01](https://wordpress.org/support/users/akyusa01/) * (@akyusa01) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605634) * Hi Mark 🙂 The update should be out late this week or early next week to correct this 🙂 * Thanks * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605635) * [@akyusa01](https://wordpress.org/support/users/akyusa01/) Thanks! * [Chris Kelley](https://wordpress.org/support/users/chrisakelley/) * (@chrisakelley) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605651) * Hey @ markmtsky * This should be resolved in the latest version * Cheers, Chris * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605652) * [@chrisakelley](https://wordpress.org/support/users/chrisakelley/) * Ok, I’ve updated to 2.5.0.3, and now I don’t get a javascript error, but there is an error with the AJAX request. It’s impossible for me to tell what is going wrong with the call to wp-admin/admin-ajax.php * Here is a snapshot of the info provided by firebug: * [Screenshot](http://i66.tinypic.com/k4jtht.png) * [Chris Kelley](https://wordpress.org/support/users/chrisakelley/) * (@chrisakelley) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605653) * Hey [@markmtsky](https://wordpress.org/support/users/markmtsky/) * Can you head over to the contact form and shoot your admin details and url [http://soliloquywp.com/contact/](http://soliloquywp.com/contact/) * 500 error from admin-ajax is generally a php error happening * Cheers, Chris * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605654) * [@chrisakelley](https://wordpress.org/support/users/chrisakelley/) * Ok, I have done that. * Thanks! * Thread Starter [markmtsky](https://wordpress.org/support/users/markmtsky/) * (@markmtsky) * [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605673) * [@chrisakelley](https://wordpress.org/support/users/chrisakelley/) * The latest update (2.5.0.4) finally fixed the issue, and my slides have been updated and are working. * Thank you so much! Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Cannot Start the Upgrade Process’ is closed to new replies. * ![](https://ps.w.org/soliloquy-lite/assets/icon-256x256.png?rev=979373) * [Slider by Soliloquy - Responsive Image Slider for WordPress](https://wordpress.org/plugins/soliloquy-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/soliloquy-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/soliloquy-lite/) * [Active Topics](https://wordpress.org/support/plugin/soliloquy-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/soliloquy-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/soliloquy-lite/reviews/) ## Tags * [upgrade-error](https://wordpress.org/support/topic-tag/upgrade-error/) * [v2](https://wordpress.org/support/topic-tag/v2/) * 14 replies * 4 participants * Last reply from: [markmtsky](https://wordpress.org/support/users/markmtsky/) * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/cannot-start-the-upgrade-process/#post-7605673) * Status: resolved