Support » Plugin: Advanced WordPress Reset » Cannot sign in after reset with Advanced WordPress Reset

  • Resolved mf6666

    (@mf6666)


    Hello all

    I really need help with the site I recently was assigned to by my manager. I am a beginner when it comes to wordpress, etc.

    This is what happened: I installed the Advanced WordPress Reset. I activated it. I clicked the Main Reset option. When I tried to sign in it did not execute it but instead I got a screen telling me that the user or the email address does not exist.

    What I did:
    I cleared the cache and cookies but to no avail. I tried to reset the password this message came up: Error: there is no account with that username or email address. I looked up other options which are out of my depth.

    Is there an issue with the plugin?

    Please help as I am about to get fired if I am not getting our company site back up.

    Mia

    The page I need help with: [log in to see the link]

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