Cannot Set up groups & properties in HubSpot

  • Resolved dorefresh

    (@dorefresh)


    3 years ago

    Hi,

    I cannot connect the plugin to Hubspot. I got stuck at the second step – Set up groups & properties in HubSpot.

    I get this error in the browser:
    Uncaught (in promise)
    {status_code: 401, response: “Unauthorized”, name: “abandoned_cart”}

    Status log:
    Website: 10.31.32.8
    Time: April 21, 2021 7:48 am
    Process: Updating/Creating Ecomm Bridge – PRODUCT
    URL: /extensions/ecomm/v2/sync/messages
    Response: {“status_code”:401,”response”:”Unauthorized”,”body”:”{\”status\”:\”error\”,\”message\”:\”Authentication credentials not found. This API supports both API Key and OAuth 2.0 authentication and you can find more details at https:\/\/developers.hubspot.com\/docs\/methods\/auth\/oauth-overview\”,\”correlationId\”:\”e6f2e8f8-8aec-4513-bbe7-3739b29ad626\”}”}
    ———————————–
    Website: 84.245.120.34
    Time: April 21, 2021 7:48 am
    Process: Creating Groups
    URL: /properties/v1/contacts/groups
    Response: {“status_code”:401,”response”:”Unauthorized”}
    ———————————–

Viewing 7 replies - 1 through 7 (of 7 total)
  • yousj0226

    (@yousj0226)

    3 years ago

    I have a exactly same problem from this morning.
    Because we can not send auto email to our customer, We have a very serious problem now.
    please help me to solve it.

    Plugin Author MakeWebBetter

    (@makewebbetter)

    3 years ago

    Hello,

    As per your issue shared, I found out that there’s an authorization error as per the error shared by you, so to resolve this please reconnect your HubSpot account to the store and let us know if it’s fixed or not.

    Thanks,

    Thread Starter dorefresh

    (@dorefresh)

    3 years ago

    Hi,

    I tried that and also reinstalling the plugin. I’m still getting the same error.

    Thanks

    mwasifchauhan

    (@mwasifchauhan)

    3 years ago

    I am getting same error. i did install it on new site and installation is fresh.

    Uncaught (in promise) -> Object
name: "abandoned_cart"
response: "Unauthorized"
status_code: 401
__proto__: Object
    raydevhub

    (@raydevhub)

    3 years ago

    I have the same problem as well, even I made a fresh clean installation and error is the same, it throws unauthorized response on second step: 

    {name: "abandoned_cart"
response: "Unauthorized"
status_code: 401}
    Plugin Author MakeWebBetter

    (@makewebbetter)

    3 years ago

    Hello,

    We’ve fixed this issue in the latest update of our plugin version 1.0.8, you can update the plugin and let us know if you still face the same issue, we’ll help you out.

    Thanks,

    Thread Starter dorefresh

    (@dorefresh)

    3 years ago

    Awesome, It works now!

    Thank you!

    Note: You need to reconnect your HubSpot account.

Viewing 7 replies - 1 through 7 (of 7 total)
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