Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Cannot see visitors per author statistic in Jetpack

  • Resolved bkiehle

    (@bkiehle)


    Hey,

    before we lost our statistic data in this Issue:
    https://wordpress.org/support/topic/jetpack-lost-statistic-data/

    I could see which user has how many visitors on their posts. But since the recovery I cannot see this. There is only my user with the counter or visitors vor my posts. Is it possible that the other authors have to reconnect the page with wordpress or jetpack?

    Greetings

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support fresatomica

    (@fresatomica)

    Hi there!

    Are you an admin on the site? If so, you can set what is recorded on the stats page from My Site>Marketing>Traffic>Stats. If you click on the down arrow, you’ll see more options and you’ll be able to choose what you see on your stats page, have a look here: https://d.pr/i/EZUGlW

    If you’re not an admin on the site, you’ll want to ask the admin to mark who can see their stats.

    I hope that helps πŸ™‚

    Thread Starter bkiehle

    (@bkiehle)

    Hi!

    Thanks for your answer. I am admin but there are also two other admins and I can’t see their post stats. Maybe they should have a wordpress account and connect this to our site?

    • This reply was modified 1 year, 4 months ago by bkiehle.
    Plugin Support fresatomica

    (@fresatomica)

    Maybe they should have a wordpress account and connect this to our site?

    That’s right, to be able to see each username in the stats, they will need their own WordPress.com connections. Right now, you can see stats for your posts and those of the rest of the authors but, since they do not have their WordPress.com accounts connected, we can’t show which is which.
    I hope it makes sense πŸ™‚

    Thread Starter bkiehle

    (@bkiehle)

    Yes, this makes sense! So they have to create a WordPress.com account and then they have to connect our site? Thanks a lot!

    Thread Starter bkiehle

    (@bkiehle)

    Hey, it works! Thanks!

    Plugin Support fresatomica

    (@fresatomica)

    Yay! I’m glad to hear that πŸ™‚

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Cannot see visitors per author statistic in Jetpack’ is closed to new replies.