Title: Cannot see thumbnail
Last modified: November 8, 2022

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# Cannot see thumbnail

 *  Resolved [Sergey Zhukovsky](https://wordpress.org/support/users/codeby/)
 * (@codeby)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/cannot-see-thumbnail/)
 * Hi, why I cannot see my video thumbnails in admin panel?
 * Here is a screenshot: [https://app.screencast.com/T0anWHZH15nwP](https://app.screencast.com/T0anWHZH15nwP)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [retrofox](https://wordpress.org/support/users/retrofox/)
 * (@retrofox)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/cannot-see-thumbnail/#post-16186044)
 * Hello, Sergey. Thanks for reporting this issue. It’s something about the privacy
   settings at the site level.
    We’re already working on a fix to be included in
   the next release.
 * Your feedback is very useful to us 🙏.
 *  Plugin Author [Douglas Henri](https://wordpress.org/support/users/thehenridev/)
 * (@thehenridev)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-see-thumbnail/#post-16224995)
 * Hi, Sergey.
 * The latest release, `1.1.0`, should fix this problem.
    Thanks for the feedback.
 *  [dkm0nline](https://wordpress.org/support/users/dkm0nline/)
 * (@dkm0nline)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-see-thumbnail/#post-16226428)
 * Hi support
    I doesnt seem to be able to make a topic so I hope you read this.
   I have the premium version and after the new update I had problems with the plugin.–
   I have tried to change php versions but that doesnt do the trick.
 * Error:
    `Notice: Undefined property: stdClass::$privacy_setting in /customers/
   8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-videopress/jetpack_vendor/
   automattic/jetpack-videopress/src/utility-functions.php on line 515 Notice: Undefined
   property: stdClass::$privacy_setting in /customers/8/d/c/krunat.dk/httpd.www/
   wp-content/plugins/jetpack-videopress/jetpack_vendor/automattic/jetpack-videopress/
   src/utility-functions.php on line 516 Notice: Undefined property: stdClass::$
   privacy_setting in /customers/8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-
   videopress/jetpack_vendor/automattic/jetpack-videopress/src/utility-functions.
   php on line 515 Notice: Undefined property: stdClass::$privacy_setting in /customers/
   8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-videopress/jetpack_vendor/
   automattic/jetpack-videopress/src/utility-functions.php on line 516 Notice: Undefined
   index: videopress in /customers/8/d/c/krunat.dk/httpd.www/wp-content/plugins/
   jetpack-videopress/jetpack_vendor/automattic/jetpack-videopress/src/class-data.
   php on line 268 Notice: Undefined index: width in /customers/8/d/c/krunat.dk/
   httpd.www/wp-content/plugins/jetpack-videopress/jetpack_vendor/automattic/jetpack-
   videopress/src/class-data.php on line 269 Notice: Undefined index: height in /
   customers/8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-videopress/jetpack_vendor/
   automattic/jetpack-videopress/src/class-data.php on line 270 Notice: Trying to
   access array offset on value of type null in /customers/8/d/c/krunat.dk/httpd.
   www/wp-content/plugins/jetpack-videopress/jetpack_vendor/automattic/jetpack-videopress/
   src/class-data.php on line 280 Notice: Trying to access array offset on value
   of type null in /customers/8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-
   videopress/jetpack_vendor/automattic/jetpack-videopress/src/class-data.php on
   line 281 Notice: Trying to access array offset on value of type null in /customers/
   8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-videopress/jetpack_vendor/
   automattic/jetpack-videopress/src/class-data.php on line 282 Notice: Trying to
   access array offset on value of type null in /customers/8/d/c/krunat.dk/httpd.
   www/wp-content/plugins/jetpack-videopress/jetpack_vendor/automattic/jetpack-videopress/
   src/class-data.php on line 283 Notice: Trying to access array offset on value
   of type null in /customers/8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-
   videopress/jetpack_vendor/automattic/jetpack-videopress/src/class-data.php on
   line 284 Notice: Trying to access array offset on value of type null in /customers/
   8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-videopress/jetpack_vendor/
   automattic/jetpack-videopress/src/class-data.php on line 285 Notice: Trying to
   access array offset on value of type null in /customers/8/d/c/krunat.dk/httpd.
   www/wp-content/plugins/jetpack-videopress/jetpack_vendor/automattic/jetpack-videopress/
   src/class-data.php on line 286 Notice: Trying to access array offset on value
   of type null in /customers/8/d/c/krunat.dk/httpd.www/wp-content/plugins/jetpack-
   videopress/jetpack_vendor/automattic/jetpack-videopress/src/class-data.php on
   line 287`
 * I also wanted to write to support not in a open forum but cant find out where…
 * Hope for some help because pretty much in panic here 🙁
 * Sincerily
    dkmonline
 * EDIT: Problem seemed to be caused by slow DNS update after we moved the website
   to new host.. works fine on the new hosting 🙂
    -  This reply was modified 3 years, 4 months ago by [dkm0nline](https://wordpress.org/support/users/dkm0nline/).
      Reason: Problem solved

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot see thumbnail’ is closed to new replies.

 * ![](https://ps.w.org/jetpack-videopress/assets/icon.svg?rev=2818893)
 * [Jetpack VideoPress](https://wordpress.org/plugins/jetpack-videopress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack-videopress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack-videopress/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack-videopress/unresolved/)
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## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/)
 * [video](https://wordpress.org/support/topic-tag/video/)

 * 3 replies
 * 4 participants
 * Last reply from: [dkm0nline](https://wordpress.org/support/users/dkm0nline/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/cannot-see-thumbnail/#post-16226428)
 * Status: resolved