Support » Theme: WPChimp Countdown » cannot see theme in dashboard after installation

  • Resolved juglers


    I copied the downloaded theme in “/wp-content/themes/” through FileZilla.
    But I don’t see them in my wp dashboard.
    It is one level deep and yet not visible in my wp dashboard. Console shows the directories in themes folder. Theme’s folders contain multiple sub-folders and ‘style.css’.

    How can I resolve this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author WPChimp



    Let’s do some troubleshooting.

    Can you post the path to the theme’s style.css file on your server (with the WordPress installation directory and other sensitive info redacted)?

    Do you see any error message or warning in the admin or on the front-end?

    Best regards,

    path to style.css : /wordpress/wp-content/themes/wpchimp-countdown/style.css

    In wordpress admin, when I try to install the theme from my dashboard, I see the following error after entering my hostname, ftp username and password:
    Failed to connect to FTP Server <IP>:21

    I’m able to connect to my server using FileZilla and puTTY.

    Theme Author WPChimp


    The path looks ok, so the files seem to be in the right place.

    The FTP error would be best diagnosed and resolved by the hosting company or somebody familiar with your setup.

    Can you compare the permissions on the theme’s style.css with one of the files from your WordPress installation (eg. wp-config.php)? Maybe it’s a permission issue.

    permissions on style.css : -rw-r–r–
    which is same as for ‘wp-config.php’ and ‘style.css’ in ‘twentytwelve’ (which is visible in dashboard)

    Theme Author WPChimp


    You can try one last thing. Enable debugging (if it’s not on already). Edit wp-config.php and change this line:

    define('WP_DEBUG', false);


    define('WP_DEBUG', true);

    Check the admin for any errors. Revert the config change after this.

    Theme Author WPChimp


    Hi juglers,

    Did you manage to get it working? Can we mark this thread as resolved?

Viewing 6 replies - 1 through 6 (of 6 total)
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