Support » Networking WordPress » Cannot see subdomain site in Network Admin Sites

  • Resolved hkr3


    I set up Multisite on Bluehost, the link is to the primary domain site. I created a subdomain,, it works, and I can login to it as admin, and edit the site. Likewise I can login to the primary domain, and access the Network Admin dashboard.

    I cannot figure out how to be able to see the subdomain site in the “My Sites” or the “Sites” dropdown on the Network Admin dashboard. The only site listed there is the primary domain site.

    I had to go to some trouble to create the subdomain, it originally came up blank with only a cgi subdirectory, so I had to install WordPress on it to get it working. I did this after several creations and deletions trying to get a working site from the Network Admin dashboard.

    Also, I thought maybe I needed to create a mapping, so at one point I tried creating a site of the same name from the Network Admin dashboard, but that only resulted in wiping out what was in the subdomain and making it into a “Coming Soon” site that I had to re-activate and publish.

    I did a multisite for my localhost completely independently of Bluehost or any other server using AMPS and all this worked fine and I could create sites as needed so I think I must have goofed up somewhere but don’t know either what I did or how to recover.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • JNashHawkins


    When you installed WordPress in that subdomain’s subdirectory you created a second discrete WordPress instead of a site on your multisite network. This new site can’t be within your network as it exists outside of that.

    Same as if you took any other WordPress site and tried to make it a part of your network – you can’t unless you migrate that site into your network.

    It sounds to me like you missed some points in creating your multisite if you don’t have a network dashboard where you would have created the new site.

    I’d suggest you hunker down and reread the documentation about building the multisite.

    From there you’ll need to add a site. You’ll then use the site’s dashboard from the network dashboard to get to the domain mapping and you’ll need to ensure your domain exists in DNS and points to your server.

    And you’ll need to make sure your Control panel points your new domain or subdomain to your root WordPress install which should be in the webroot.

    Then you can take the content of that second site you built and migrate its content into the new site on the multisite.

    I love multisite but it’s often a real pain to balance all that extra information up in your head while creating and configuring sites. Stick with it though… knowing multisite well puts you into a different group of WordPress developers who have an extra stash of tricks and knowledge.

    Thread Starter hkr3



    The subdomain is in a subdirectory, and you’re right, it has a whole WordPress install in there. You’re saying I need to make sure the install is in the root — that would be the same directory that the wp-config file is in (on BlueHost that is “public_html”)? Does that automatically guarantee that the domain exists in DNS and points to the right place?



    No, No, and maybe.

    The multisite install needs to be in webroot or installed per this document to run as if it was installed in the webroot.

    The webroot install is easiest and I would think that’s where your multisite is.

    Your other site is fine where it is if it works with the domain you intended it to work with. You can always migrate it into the multisite later or just start over and create the site within your multisite now.

    DNS needs to be setup however you choose to do so and will either be done via the registrar’s facilities or your own on your server and most likely through the control panel. That’s a subject that is outside of our sphere of interest here in WordPress itself but we can try to help guide you.

    Your domain name provider or host can also help you with that.

    There are two different ways a multisite can be built… subdirectory or subdomain. Makes little difference with the domain mapping capabilities multisite has but will explain some of the oddities in naming the sites.

    Let’s us know if you need further help or pointers to other documentation.

    There’s some subtleties in each host that can make it fun to figure out but take it step by step.

    The multi-site in the root.

    The DNS points at the server where WordPress then deals with the site.

    Some servers need to be told where to point the domain or else they will send the domain to a second directory on the host.

    To me, this is all worth it but some users would find that ‘too much to take in’. That’s cool, too. There’s plenty of ways to build a website.

    Thread Starter hkr3


    Okay, I have everything working now, and many thanks for your help. I got everything up and couldn’t get SSL/TLS working with any of it, and couldn’t see it. I called my host (Bluehost) and they made sure that the AutoSSL was turned on but said it didn’t look right (they don’t offer help on multisite).

    Armed with that, I tried the following, which worked:
    1) Make a subdomain in the cpanel subdomains with the root at public_html (webroot)
    2) Make the same subdomain from the Multisite network admin sites panel
    3) Add the Network admin to the users of the new site
    After I did this, I got an SSL/TLS protected site that was visible from all the right dashboards and could access it from the Network Admin/root domain dashboard under MySites.

    So it’s all working!

    Thank you so much.

Viewing 4 replies - 1 through 4 (of 4 total)
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