Cannot see Star Icons on page

  • Resolved xolotemoc

    (@xolotemoc)


    3 years, 11 months ago

    Good afternoon. I installed the app on our page and cannot see the stars. When using chrome web tools I can see the icons area and know they should be there. I appreciate all of your efforts.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 11 months ago

    It looks like Jetpack is the culprit here.

    Site Reviews uses SVG images for the stars, but since you have Site Accelerator enabled (Jetpack → Settings → Performance → Performance & speed), all SVG images are throwing a 400 error.

    And when you try to load the SVG image directly in the address bar of the browser, the following error is shown on the page: Error 0004. Unable to load the image.

    To fix this, you may need to contact the Jetpack support team: https://jetpack.com/contact-support/?rel=support

    If you have disabled Site Accelerator and the images are still not loading, please let me know as the issue may also be due to your server configuration not recognising SVG files as images.

    Thread Starter xolotemoc

    (@xolotemoc)

    3 years, 11 months ago

    We do not have jetpack installed, or site accelerator. I also disabled a handful of apps to see if that would help. But we still do not see the icons. Could the site accelerator be installed on the hosting account separate from wordpress? Thank you again for the support.

    • This reply was modified 3 years, 11 months ago by xolotemoc.
    Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 11 months ago

    Since your image paths are prefixed with https://i1.wp.com, either your account is hosted by wordpress.com, you are using an optimisation plugin that uses the WordPress CDN, or your hosting provider is using it.

    Please use the Contact Support section on the Site Reviews Help page to send me your system info report.

    Plugin Author Gemini Labs

    (@geminilabs)

    3 years, 11 months ago

    It looks like the CDN plugin you are using is causing the problem ( @keycdn ).

    This works:
    https://sunsetspm.com/wp-content/plugins/site-reviews/assets/images/star-empty.svg

    But this does not (this is what your website is trying to load):
    https://i1.wp.com/sunsetspm.com/wp-content/plugins/site-reviews/assets/images/star-empty.svg

    As you can see, the image URL that does not work is the one using the CDN.

    Since you are using the CDN Enabler plugin, to fix this you will need to add .svg to the list of Exclusions in the CDN Enabler plugin settings.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Cannot see Star Icons on page’ is closed to new replies.