Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Cannot see member directory

  • Hi UM,

    I am having an issue viewing the members’ directory in our directory page. If I want to see the list as a public user or even logged in with a user who has the Subscriber role checked, I can see the members.

    But when I try to view the list after logging in with a user who has the board member role checked I get this:

    We are sorry. We cannot find any users who match your search criteria.

    Is there something I am missing settings wise?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support


    Hi @hkhan194,

    What version of the plugin you have installed?
    Please try to uncheck “Show results only after search” in Ultimate member -> Member directories -> your directory and see if it helps.


    When I moved my development site to a production server, same error message occurred – “We cannot find any members who match your search criteria.” Problem is that where do I begin to trouble shoots? There are many settings in the plugin that can control and affect what the listing shows. After an hour of head scratching, I came across the problem, in my case, PHP version. Directory listing does not show anything with PHP 5.x running, and it works fine with PHP 7.

    To make the plugin more fool proof, if a vital functionality requires certain PHP version, there should be some sort of warning message in the admin that the plugin requires PHP 7 to work properly.

    • This reply was modified 1 year, 6 months ago by skylabb.


    @ultimatemembersupport I sincerely apologise for the delayed reply to your question.
    We are running 2.0.45 and unfortunately, I couldn’t find the option Show results only after search

    We are running WP 4.9.10 as well… and still getting the issue with the two roles we got there Board and Associate member roles if one of them is check for a member they cannot see the list and get the same error

    We are sorry. We cannot find any users who match your search criteria.

Viewing 3 replies - 1 through 3 (of 3 total)
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