Support » Plugin: In Stock Mailer for WooCommerce » Cannot see button on Product Page

  • Resolved KoolPal

    (@koolpal)


    Hi,

    I am using Flatsome theme. I cannot see this button on my variation product page which is Out of Stock.

    Please guide or fix.

    Thanks

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Frank

    (@frankspress)

    Hi, Thank you for posting!
    I apologies for the inconvenience. I just tried it with Flatsome on my local install and it works fine. Please try selecting the specific product variation that is indeed out of stock and the button should appear. Even if all variations are out of stock the button won’t appear until the customer makes a specific selection from the drop box.

    Please let me know which version of Flatsome, WordPress and WooCommerce are you using so I can run a more accurate test and solve the issue. I will also improve the styling so it can fit better Flatsome theme.

    Thank you.

    Frank

    @frankspress

    Thank you for replying and please do not apoligize!

    I am also using WooCommerce Variation Swatches By RadiusTheme https://wordpress.org/plugins/woo-product-variation-swatches/ so there is no drop-down for the customer to select.

    Would this make a difference?

    Sorry, I am using:
    Flatsome: 3.11.0
    WordPress: 5.3.2
    WooCommerce: 3.9.3

    Please guide me.

    Thanks

    Plugin Author Frank

    (@frankspress)

    Alright, now I know exactly what the issue is. Variation Swatches removes the drop-down so the plugin has no way to know what’s going on, that’s why the button is not showing. I’ll add a fix and test it tomorrow morning.
    I’ll keep you posted.
    Thank you 🙂

    Frank

    Plugin Author Frank

    (@frankspress)

    Please try this fix first.
    Go to WooCommerce Variation Swatchess then Settings -> Advanced
    You will see an option “Out of stock for variation”, uncheck that box and save.
    It fixed it in my case. Could you please verify ?
    Thanks

    @frankspress

    I am assuming you mean this:

    I unchecked it and now I can see the button, but my customer experience is hampered as my customer will select a variation and then be shown that it is out of stock.

    Is there any way I can show the button with WooCommerce Variation Swatches -> Out of stock for variation = CHECKED?

    Thanks

    Plugin Author Frank

    (@frankspress)

    Let’s say you have a product that has 2 variations, one of which is in stock and the other is out of stock, the customer will still need to select a specific variation to find out which one is in stock.

    ..Or do you mean if all variations are out of stock then it should display the button directly ?

    Hi,

    Thanks a lot for taking a keen interest in this. I really appreciate it!

    There are 2 scenarios that I would typically face.

    1. Product with 1 or more variations out of stock.
    Expectation: I do not expect the button to be seen in such a scenario.

    2. Product with ALL variations out of stock.
    Expectation: I expect the button to be seen in such a scenario.

    This would be considering I would be setting WooCommerce Variation Swatches -> Out of stock for variation = CHECKED

    Once again, thanks a lot!

    Plugin Author Frank

    (@frankspress)

    So in other words in scenario 1 you want the user to click on the crossed color or attribute to display the alert me button correct?

    In scenario 2 it gets more complicated because there has to be a specific product variation you want to request a notification for. So I’m assuming you’d like to have a button for the general product in that case, not a specific variation. Correct?

    • This reply was modified 2 months, 1 week ago by Frank.
    • This reply was modified 2 months, 1 week ago by Frank.

    Let me try to be more clear.

    Setting WooCommerce Variation Swatches -> Out of stock for variation = CHECKED

    Scenario 1
    1. Product with 1 or more variations out of stock.
    Expectation: I do not expect the button to be seen in such a scenario. No Alert button required at all.
    Customer has no choice to request for any Alerts. Customer can choose to buy any of the remaining variations ONLY.

    Scenario 2
    2. Product with ALL variations out of stock.
    Expectation: I expect the button to be seen in such a scenario.Alert button required
    Since I am not displaying ANY variations, I want to show the Alert button to the customer to be alerted when I restock this style.

    I hope I could explain better this time 🙂

    P.S. There a few additional observations. I shall open new topics to maintain context.

    Plugin Author Frank

    (@frankspress)

    I see your point.
    If I implement an option that lets you choose whether or not you want to show “individual alert button for variation out of stock” OR “Show out of stock notification Only if all variations are out of stock” would that work for you?

    • This reply was modified 2 months, 1 week ago by Frank.

    Sounds perfect! Thanks

    This would also help others who have other use cases.

    Plugin Author Frank

    (@frankspress)

    Sounds good to me. Will post it in a couple of days as an update. 🙂

    Thank you!

    Plugin Author Frank

    (@frankspress)

    Just released v1.1.0, you just need to disable Enable Product Variation from General menu and it will work.
    Thank you!

    Frank

    The latest update with the new settings works perfect. The button appears as per the desired conditions specified above.

    Awesome stuff!

    Thanks a lot!

Viewing 14 replies - 1 through 14 (of 14 total)
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