Title: Cannot save settings Last modified: April 7, 2017 --- # Cannot save settings * Resolved [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/) * Hi, * Today I tried to save backup settings but when I clicked ‘Save Settings’ the circular icon that appears to suggest settings are being saved doesn’t finish. Even if I leave it for 5 minutes, it’s still there. * If I leave the page and come back again, no settings have been saved. * I’m trying to save my number of backups (database and files) from 2 days to 4 days. * I have recently upgraded to WooCommerce 3.0. I don’t know if that affects things, but it’s only since then that I have noticed the issue. * Help much appreciated. Thanks, Steve Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/cannot-save-settings-11/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-save-settings-11/page/2/?output_format=md) * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9004671) * Hi Steve, * Could you confirm what version of UpdraftPlus you are using? * Could you also make sure there are no error messages displayed on the page if there are could you take a screenshot and share that here. * Also can you check your browser developer console and take a screenshot and share that here. * Best Wishes, * Ashley * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9004837) * Hi Ashley, thanks for the quick response. * Updraft version is 1.12.40 * WordPress is 4.7.3 * There are no errors on the page, but WooCommerce is telling me to update the store DB * I’ve attached a screenshot from developer console – I notice it can’t find admin- ajax.php ?? 404 error. Is this a Updraft file as I recall this being flagged as unsafe by WordFence and my security people ‘fixed’ the error… Could it be that replacing this file would sort out the issue and if so where do I find it? * [https://www.dropbox.com/s/9lyl3hsi6cz23e7/Screen%20Shot%202017-04-07%20at%2009.31.28.png?dl=0](https://www.dropbox.com/s/9lyl3hsi6cz23e7/Screen%20Shot%202017-04-07%20at%2009.31.28.png?dl=0) * Thanks, Steve * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9004878) * Hi Steve, * That file “admin-ajax.php” is a WordPress file that Updraftplus needs in order to make AJAX calls (save settings is one of them) it seems Updraftplus can not find this file please could you check that file does exist in the “wp-admin” folder. * If this file does not exist then you can download a fresh copy of WordPress 4.7.3 from the wordpress.org website then copy that file from the downloaded copy to your server copy. * Then refresh the Updraftplus settings page and try again. * Best Wishes, * Ashley * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9004883) * Update – just checked on cPanel and admin-ajax.php does exist! * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9004888) * [https://www.dropbox.com/s/jwvu5y6phpwpui1/Screen%20Shot%202017-04-07%20at%2009.51.00.png?dl=0](https://www.dropbox.com/s/jwvu5y6phpwpui1/Screen%20Shot%202017-04-07%20at%2009.51.00.png?dl=0) * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9004916) * Ok thanks, * Could you try to replace the file with a new copy from a download of WordPress 4.7.3 from the wordpress.org website, just to confirm there is nothing wrong with the file. * Best Wishes, * Ashley * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005256) * Yes have just done that, but it seems to have raised a whole load of issues doing so. I’ve replaced the orig file back via cPanel but am now unable to log into the admin interface! * I get the login page, but it just redirects me back to the login page again ( no password error – if I deliberately enter an incorrect password I get a password error) * Kinda stuck now – any advice appreciated * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005324) * Hi Steve, * Can you try clearing the cookies or logging in via incognito mode? * Best Wishes, * Ashley * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005335) * Yes, tried via cognito on chrome – just get a plain redirect to the login page when i try and log in * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005347) * I get the following string in the URL (obvs replaced the real website) * wp-login.php?redirect_to=http%3A%2F%2Fwww.WEBSITE.com%2Fwp-admin%2F&reauth=1 * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005434) * Hi Steve, * could you try some of the solutions in this link for fixing login page redirects? * [http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-login-page-refreshing-and-redirecting-issue/](http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-login-page-refreshing-and-redirecting-issue/) * Best wishes, * Ashley * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005469) * Sure – I actually have managed to get back into the admin… I’m working from my Desktop. My laptop was already logged in and actually allowed me browse the admin so I created a new admin user. * So, I’m back in (albeit a bit of a workaround). * I can log in with the new account, not the orig account * I still can’t update the Updraft plus settings * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005513) * Ok, what host are you with? * You could try the solution here about adding these lines to your .htaccess file * [https://wordpress.org/support/topic/admin-ajaxphp-404-not-found/](https://wordpress.org/support/topic/admin-ajaxphp-404-not-found/) * Best wishes, * Ashley * Thread Starter [sdturnbull](https://wordpress.org/support/users/sdturnbull/) * (@sdturnbull) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005651) * I’m with UK2. * Thanks for the link. I tried the htaccess suggestion but didn’t work. * Also, been thinking about changes I’ve made. Apart from updating plugins (all say compatible with my 4.7.3 version of WP) I did install one plugin a few days ago: WP Clone * Does that have any known conflicts with Updraft? - This reply was modified 9 years, 1 month ago by [sdturnbull](https://wordpress.org/support/users/sdturnbull/). * Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/) * (@aporter) * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/#post-9005686) * Hi Steve, * I’m not sure if there are any known conflicts, but can you temporarily deactivate wp clone and try and save your settings once again. * It is possible that there is a conflict, since its another backup-type plugin. * Best wishes, * Ashley Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/cannot-save-settings-11/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-save-settings-11/page/2/?output_format=md) The topic ‘Cannot save settings’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) ## Tags * [settings](https://wordpress.org/support/topic-tag/settings/) * 20 replies * 4 participants * Last reply from: [DNutbourne](https://wordpress.org/support/users/dnutbourne/) * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-settings-11/page/2/#post-9028200) * Status: resolved