[resolved] Cannot save Duplicator file (4 posts)

  1. kepipro
    Posted 3 years ago #

    I am able to create the package just fine.

    Then, able to download install file.

    But, when I attempt to save the Duplicator file, it goes to a 404 "Page Not Found" error. I return to the Duplicator page and the package still shows there, but I cannot download it.

    I have tried uninstalling and reinstalling a couple times, but no go.

    Also, I have used Duplicator successfully on two other sites that are almost identical in configuration and they are fine.



  2. Cory Lamle
    Plugin Author

    Posted 3 years ago #

    Hey Kepipro,

    Check the wp-snapshots directory to see if the package name your trying to download exists. If it doesn't then you will need to run another create to generate another package. The wp-snapshot directory is in the same location as your wp-config.php file...

    Hope that helps!

  3. kepipro
    Posted 3 years ago #

    Ah, yes, you're right, it is there and I downloaded it from my ftp program... thank you. But, when I try to download from my wp admin area, it throws me to a 404 error page... fyi.

  4. Cory Lamle
    Plugin Author

    Posted 3 years ago #

    Hey kepipro,

    I'm not 100% sure why that is happening on your system. Maybe clear your browser cache. What browser are you using? If you want to submit a support ticket I could login to your system and see what might be going on...

    Hope that helps...

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