• First off, my form works perfectly and has for a while. Recently I decided to increase the allowed file size of uploaded files from 1MB to 3MB. When I make the change and press Save, I am kicked to the home page of the site and the changes are not reflected in the form when I go back to it.

    The website is savepauldingco.com but you will not see the issue on there because the problem involves editing and saving.

    Grateful for any insight anyone can provide.

    Here is the code.

    <p><strong>First Name: (required)</strong><br />
    [text* First]</p>
    
    <p><strong>Last Name: (required)</strong><br />
    [text* Last]</p>
    
    <p><strong>Address 1:</strong><br />
    [text Address1]</p>
    
    <p><strong>Address 2:</strong><br />
    [text Address2]</p>
    
    <p><strong>City:</strong><br />
    [text City]</p>
    
    <p><strong>State:</strong><br />
    [text State 2/2 "GA"]</p>
    
    <p><strong>Zip Code:</strong><br />
    [text ZipCode 10/10]</p>
    
    <p><strong>Phone Number:</strong><br />
    [tel PhoneNumber] </p>
    
    <p><strong>Your Email: (required)</strong><br />
        [email* your-email] </p>
    
    <p><strong>Subject: (required)</strong><br />
        [text* your-subject] </p>
    
    <p><strong>Date YYYY-MM-DD: (required)</strong><br />
    [date* DateOfIncident]</p>
    
    <p><strong>Time: (required)</strong><br />
    [number* Hour min:1 max:12 "12"] :  [number* Minutes min:0 max:59 "0"] [select* am-pm "am" "pm"] <br />
    
    <p><strong>Airport: (required)</strong><br />
    [select* Airport "Paulding Northwest Atlanta Airport"] </p>
    
    <p> <strong>Primary Type of Complaint: (required)</strong><br />
    [select* PrimaryTypeOfComplaint include_blank "Too Loud & Low" "Too Loud" "Too Low" "Too Frequent" "Hovering" "Excessive Vibration" "Too Early or Late" "Change of Flight Pattern" "Military" "Other (Provide Details in Message)"]</p>
    
    <p><strong>Type of Aircraft: (required)</strong><br />
    [select* TypeOfAircraft include_blank "Jet" "Turbo Prop" "Helicopter" "Propeller" "Unknown"] </p>
    
    <p><strong>Type of Operation: (required)</strong><br />
    [select* TypeOfoperation include_blank "Arrival" "Departure" "Overflight" "Other (provide details in Your Message)"] </p>
    
    <p><strong>Officials previously contacted regarding this issue: </strong><br />
    [checkbox contacted "Airport Manager" "Board of Commissioners"]
    </p>
    
    <p> <strong>Suggestions for information to include in your comments if available & relevant:</strong>
       ·  When did you notice the noise & what made you notice it?
       ·  Is the noise you notice recurrent or only occasional?
       ·  Is there a particular day of the week you experience the noise?
       ·  Is it a low flying aircraft? If so, capture & include tail # if possible.<br />
    
    <p><strong>Your Comments:</strong><br />
        [textarea your-message] </p>
    
    <p><strong>Upload File: </strong>[file file-693 limit:1mb]<br /><strong> Maximum file size: </strong>1MB <br /><strong>Allowed file Types: </strong>(jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, odt, avi, ogg, m4a, mov, mp3, mp4, mpg, wav, and wmv)</p><br />
    
    <p><strong>Validation Code:</strong><br />
    [captchac captcha-777 size:l]</p>
    <p><strong>Enter Validation Code Below</strong><br />
    [captchar captcha-777]</p>
    
    <p>[submit "Send"]</p>

    https://wordpress.org/plugins/contact-form-7/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins do you use?

    Thread Starter prothall

    (@prothall)

    Advanced Custom Fields
    Advanced Custom Fields: Date and Time Picker
    Advanced iFrame
    Advanced uploader
    Black Studio TinyMCE Widget
    Captcha by BestWebSoft
    Contact Form 7
    Contact Form by BestWebSoft
    Contact Form DB
    HTML Javascript Adder
    Increase Upload Max Filesize
    Jetpack by WordPress.com (not active)
    Really Simple CAPTCHA
    Redirection
    Redux Framework
    YouTube Advanced by Embed Plus
    YouTube Channel

    This could be an .htaccess issue.
    ​​A simple way to test and perhaps fix this is to just re-save Permalinks in WP admin

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Which ones did you install recently? Also, are you using “Contact Form by BestWebSoft” and “Captcha by BestWebSoft” now? If not it’s better to deactivate them.

    Thread Starter prothall

    (@prothall)

    Takayuki Miyoshi: I disabled the two BestWebSoft plugins. It had no affect.

    davmerit: I re saved the Options-Permalink.php file in WP Admin. No joy with that change either.

    Thank you both for responding! I really appreciate it. It you have any other ideas, I ready to try anything. I confess, I’m about to burn the site to the ground, remove WordPress and re-install, then start putting everything back up without copying and pasting anything to avoid reintroducing the problem.

    Thanks again

    Thread Starter prothall

    (@prothall)

    I’ve been messing around with this for a while now and I have figured out that having an & or # sign in the text of a form causes the failure in my original post.

    For well over a year this form worked perfectly and I had no trouble editing it. At some point an update must have changed something and the failures started. I removed all & and # from the form and it saves my edits without a problem.

    I have another page where all I have are links to YouTube videos. I was having the same issue there as with the form. I took the & out of the text of one line and it started working fine.

    I also discovered one other thing that causes this error. It has to do with the YouTube links for on the page described in the last paragraph.

    The following are both valid links to a video
    https://www.youtube.com/watch?v=CKfeQkCJjio
    and
    https://youtu.be/CKfeQkCJjio

    If I put the first url in as the link the page will not save and I’m thrown back to my homepage. If I use the second url the page saves and everything works fine.

    Does anyone have any idea why this would have started happening?

    Thanks for any insight you can provide.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Cannot save changes to a form’ is closed to new replies.