Support » Plugin: WooCommerce » Cannot Save Category Thumbnails

  • Resolved tmorris88

    (@tmorris88)


    I have a WooCommerce website that needs updated to version 3.5.2. I have set up a staging site to update and test. When updating to version 3.5.2, all of the image thumbnails for all of my shop’s categories is changed to our site’s placeholder image. When I attempt to upload/choose a new image for the category, the preview loads the image and appears to be working. I then click update, the page refreshes, and the thumbnail preview returns to showing the placeholder image.

    I have tried this with multiple images and categories. I have tried changing themes to default themes (Twenty Seventeen). I have tried disabling all plugins besides WooCommerce. None of these has brought any change or fix.

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  • Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    I’m not able to reproduce this issue on WooCommerce 3.5.2 and WordPress 5.0.1. You may want to check if your site is using caching, and if so, try disabling it to see if that clears the issue up. If not, you’ll want to complete a full conflict test on the site.

    You can see the exact steps for a full conflict test here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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