Title: Cannot Run Installation Script Last modified: August 19, 2016 --- # Cannot Run Installation Script * Resolved [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/) * After uploading the WordPress files into my root directory, I tried acessing install.php in a web browser but its not letting me. I get a link appears to be broken error. * Cannot run install script. Stuck. Newbie 🙁 * Help. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/cannot-run-installation-script-1/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-run-installation-script-1/page/2/?output_format=md) * Anonymous User * (@anonymized-3085) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630354) * Are you sure that you can run php on your webhost? * Thread Starter [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630356) * using laughing squid… they are supposedly wordpress “approved”? * Anonymous User * (@anonymized-3085) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630369) * Try just accessing your domain, and see if you get redirected automatically to the install page. * Thread Starter [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630370) * this is what i get [http://www.southbaybicyclecoalition.org/](http://www.southbaybicyclecoalition.org/) believe this is laughing squid default…. * [Facebook Layouts](https://wordpress.org/support/users/facebook-layouts/) * (@facebook-layouts) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630382) * Did you specify the installation directory? * Anonymous User * (@anonymized-3085) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630389) * have to say that I’ve tried a few things and can’t seem to find it on the server at all. can you either FTP to your site, or look in your control panel to see where it actually installed? * Thread Starter [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630442) * Facebook Layouts – I FTPd to the root directory * Rich – gladly. are you talking about the Laughing Squid (hosting) control panel or the myphpAdmin control panel. Have access to both. Also not sure how to see where it actually installed so I can tell you. the index.php is in 2 places that I see. There is one on the root directory and one in wp-admin folder. If you can tell me where to get this info for you I will. Thanks for your help so far 🙂 * I tried uploading a basic html file to the root diirectory charlene.html and couldn’t get to that as well. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630451) * I think Rich is referring to the hosting control panel. * Just to clarify, it looks like you may have installed the files in the root directory instead of the web root directory (which is unfortunately referred to as the root directory by just about everyone, including myself). * The web root directory is typically called `/public_html/`, `/public/`, `/html/`,`/ web/`, `/www/`, or `/content/` and the root directory is the directory above that which is not accessible via your domain. * If you installed the files in the actual root directory, just copy them over to the web root directory. * Thread Starter [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630456) * James that is what I did. I installed the files in the root directory instead of the web root directory. I will transfer and try again. * Thread Starter [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630459) * James – so I moved all the WP files to /web/ but still NOGO 🙁 * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630460) * None of the key WordPress files are showing at your domain yet. Perhaps that isn’t their web root directory, or perhaps your domain isn’t mapped to the directory? * I recommend contacting Laughing Squid’s support department about this. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630461) * **Update**: It looks like your web root directory is actually `/web/content/` * [http://laughingsquid.us/faq/wordpress/install/](http://laughingsquid.us/faq/wordpress/install/) * Anonymous User * (@anonymized-3085) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630465) * good catch. * Thread Starter [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630471) * yay! I got connected! I got another problem but unrelated to this thread. Will try ti fix myself. <3 <3! * Thread Starter [IGeekGirl](https://wordpress.org/support/users/igeekgirl/) * (@igeekgirl) * [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/#post-1630472) * and did I say Thank You? * THANK YOU! Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/cannot-run-installation-script-1/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-run-installation-script-1/page/2/?output_format=md) The topic ‘Cannot Run Installation Script’ is closed to new replies. ## Tags * [installation script](https://wordpress.org/support/topic-tag/installation-script/) * In: [Installing WordPress](https://wordpress.org/support/forum/installation/) * 16 replies * 4 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [15 years, 7 months ago](https://wordpress.org/support/topic/cannot-run-installation-script-1/page/2/#post-1630473) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics