Title: cannot retrieve user name/password/email Last modified: August 21, 2016 --- # cannot retrieve user name/password/email * [novicebee](https://wordpress.org/support/users/novicebee/) * (@novicebee) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/) * Someone help !!! * I started a blog 3 years ago. * Cannot remember on wordpress.com or wordpress.org * I change the password on my domain host but still cannot retrieve, what should I do ?? Very sad. * Thank you for your time. Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [novicebee](https://wordpress.org/support/users/novicebee/) * (@novicebee) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726970) * my web-site is [http://www.specialcolour.com](http://www.specialcolour.com), getting lots of post but I cannot go into the wordpress to approve or delete it. Someone help please. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726971) * What is the site URL? * Possibly try: [http://codex.wordpress.org/Resetting_Your_Password](http://codex.wordpress.org/Resetting_Your_Password) * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726972) * Cross-posted – it’s self-hosted so see the above link. * Thread Starter [novicebee](https://wordpress.org/support/users/novicebee/) * (@novicebee) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726974) * i tried the mention link but cannot get into the web site. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726976) * You need to read that entire page – there are various ways to reset it. They do require access to some part of the site or your hosting account or to the database database. If you don’t have any of those, you will need to talk to your hosting company – unfortunately, there is nothing anyone here can do to help you with that. * Thread Starter [novicebee](https://wordpress.org/support/users/novicebee/) * (@novicebee) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726982) * Hi WPyogi, thanks for your help. I did went into my hosting account and change the database to user_ID as novicebee and put in the same password as login. * when i went into wordpress.org/wp_login.php and type in the same password/user ID, my old desktop did not appear. Nothing there. * What else should I do ? thanks again. * Thread Starter [novicebee](https://wordpress.org/support/users/novicebee/) * (@novicebee) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726986) * sorry, should be dashboard not desktop. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3726996) * If you’re sure that your login info is now correct, I’d suggest that you contact your hosting company – as many have tightened login security due to recent mass attacks on servers hosting WP sites – see: * [http://wordpress.org/support/topic/brute-force-attacks-and-wordpress?replies=2](http://wordpress.org/support/topic/brute-force-attacks-and-wordpress?replies=2) * Thread Starter [novicebee](https://wordpress.org/support/users/novicebee/) * (@novicebee) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3727000) * Thanks WPyogi. * I have finally talk to a real person online. Will contact my hosting company. I have decided to discard my blog and do a new web-site, easier that way. * God bless you. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3727001) * LOL – you may want to talk to them first before you give up on it. Or maybe consider a WordPress.COM blog/site – there, they take care of a lot of the backend stuff for you. * Thread Starter [novicebee](https://wordpress.org/support/users/novicebee/) * (@novicebee) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3727004) * is wordpress.com blog/site different from wordpress.org blog/site. I am not even sure whether my blog is .com or .org as I created it 3 yrs ago. * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3727008) * Yep, they are quite different – this explains more: * [http://en.support.wordpress.com/com-vs-org/](http://en.support.wordpress.com/com-vs-org/) * Your site is .ORG – paying for hosting means it’s self-hosted. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘cannot retrieve user name/password/email’ is closed to new replies. ## Tags * [username lost](https://wordpress.org/support/topic-tag/username-lost/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 12 replies * 2 participants * Last reply from: [WPyogi](https://wordpress.org/support/users/wpyogi/) * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-user-namepasswordemail/#post-3727008) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics