Title: Cannot retrieve password
Last modified: August 31, 2016

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# Cannot retrieve password

 *  [OmarBlake-Dafaalla](https://wordpress.org/support/users/omarblake-dafaalla/)
 * (@omarblake-dafaalla)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-password/)
 * My client has changed the password for his website but now cannot remember it.
   He has come to me for help as the hosting service (freehosting.com) does not 
   allow email, so every time we attempt to retrieve it, we are met with this error
   message:
 * The email could not be sent.
    Possible reason: your host may have disabled the
   mail() function.
 * Is there any way I can add a new account without logging in to wp? Or is there
   someone I can contact to retrieve the password?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Zach Skaggs](https://wordpress.org/support/users/wpnzach/)
 * (@wpnzach)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-password/#post-7177783)
 * You can reset the password in the database. Convert a password to an MD5 hash,
   and set that hash as the password in the wp_users table. Then your client will
   be able to log in and change their own password from there.
 * Alternatively, you can use a service like Mailgun to send the messages from wp_mail
   instead of using your host’s mail() function. Here is a guide to get you started:
   [http://wpninjas.com/sending-email-with-mailgun/](http://wpninjas.com/sending-email-with-mailgun/)
 *  Thread Starter [OmarBlake-Dafaalla](https://wordpress.org/support/users/omarblake-dafaalla/)
 * (@omarblake-dafaalla)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-password/#post-7177912)
 * Hi Zach!
 * Which directory would I find wp_users under?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot retrieve password’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [OmarBlake-Dafaalla](https://wordpress.org/support/users/omarblake-dafaalla/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-retrieve-password/#post-7177912)
 * Status: not resolved

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