Title: Cannot restore backup Last modified: June 19, 2019 --- # Cannot restore backup * Resolved [fundrbee](https://wordpress.org/support/users/fundrbee/) * (@fundrbee) * [7 years ago](https://wordpress.org/support/topic/cannot-restore-backup-3/) * Our site is down and I cannot restore. * When I try to restore I get this log file: * 0000.005 () Opened log file at time: Wed, 19 Jun 2019 19:14:21 +0000 on [https://fundrbee.com](https://fundrbee.com) 0000.005 () UpdraftPlus WordPress backup plugin ([https://updraftplus.com](https://updraftplus.com)): 1.16.15 WP: 5.1.1 PHP: 7.0.31 (fpm-fcgi, Linux ip-172-26-3-71 4.4.0-1075-aws # 85-Ubuntu SMP Thu Jan 17 17:15:12 UTC 2019 x86_64) MySQL: 5.7.23 WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 268435456 ( used: 18.7M | 10M) multisite: N openssl: OpenSSL 1.0.2o 27 Mar 2018 mcrypt: Y LANG: ZipArchive::addFile: Y 0000.005 () Free space on disk containing Updraft’s temporary directory: 48879.9 MB 0000.003 () Opened log file at time: Wed, 19 Jun 2019 19:14:23 +0000 on [https://fundrbee.com](https://fundrbee.com) 0000.003() UpdraftPlus WordPress backup plugin ([https://updraftplus.com](https://updraftplus.com)): 1.16.15 WP: 5.1.1 PHP: 7.0.31 (fpm-fcgi, Linux ip-172-26-3-71 4.4.0-1075-aws # 85-Ubuntu SMP Thu Jan 17 17:15:12 UTC 2019 x86_64) MySQL: 5.7.23 WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 268435456 ( used: 17.4M | 2M) multisite: N openssl: OpenSSL 1.0.2o 27 Mar 2018 mcrypt: Y LANG: ZipArchive::addFile: Y 0000.003 () Free space on disk containing Updraft’s temporary directory: 48879.8 MB 0000.003 () Ensuring WP_Filesystem is setup for a restore 0000.003 () WP_Filesystem is setup and ready for a restore 0000.005() Restore job started. Entities to restore: plugins, themes, uploads, others, db. Restore options: {“updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”: false,”updraft_incremental_restore_point”:-1} 0000.015 () Entity: db 0000.015() restore_backup(backup_file=backup_2019-06-19-2051_FundrBee_66c04501bce3-db.gz, type=db, info=a:0:{}, last_one=) 0000.015 () Unpacking backup… (backup_2019-06- 19-2051_FundrBee_66c04501bce3-db.gz, 1.2 Mb) 0000.145 () Database successfully unpacked 0000.145 () Restoring the database (on a large site this can take a long time – if it times out (which can happen if your web hosting company has configured your hosting to limit resources) then you should use a different method, such as phpMyAdmin)… 0000.148 () Using direct MySQL access; value of use_mysqli is: 1 0000.177 () Max packet size: 32 MB 0000.177 () Entering maintenance mode 0000.177 () Enabling Maintenance mode… 0000.177 () Backup of: [https://fundrbee.com](https://fundrbee.com) 0000.177 () Content URL: [https://fundrbee.com/wp-content](https://fundrbee.com/wp-content) 0000.177 () Uploads URL: [https://fundrbee.com/wp-content/uploads](https://fundrbee.com/wp-content/uploads) 0000.177 () Old table prefix: wp_ 0000.177 () Site information: multisite=0 0000.178() New table prefix: wp_ 0000.185 () Processing table (InnoDB): wp_options 0000.660() Restoring prior UD configuration (table: wp_options; keys: 3) 0000.679 () Processing table (InnoDB): wp_site 0000.700 () Processing table (InnoDB): wp_blogs 0000.727() Processing table (InnoDB): wp_users 0000.755 () Processing table (InnoDB): wp_usermeta 0000.831 () Processing table (InnoDB): wp_blog_versions 0000.852 () Processing table (InnoDB): wp_commentmeta 0000.877 () Processing table (InnoDB): wp_comments 0000.932 () Processing table (InnoDB): wp_links 0000.952 () Processing table ( InnoDB): wp_ms_snippets 0000.975 () Processing table (InnoDB): wp_postmeta 0001.650() Database queries processed: 50 in 1.50 seconds 0001.792 () Processing table ( InnoDB): wp_posts 0002.034 () Processing table (InnoDB): wp_registration_log 0002.056 () Processing table (InnoDB): wp_signups 0002.084 () Processing table( InnoDB): wp_sitemeta 0002.111 () Processing table (InnoDB): wp_snippets 0002.137() Processing table (InnoDB): wp_term_relationships 0002.163 () Processing table( InnoDB): wp_term_taxonomy 0002.194 () Processing table (InnoDB): wp_termmeta 0002.234 () Processing table (InnoDB): wp_terms 0002.267 () Processing table ( InnoDB): wp_woocommerce_order_itemmeta 0002.394 () Processing table (InnoDB): wp_woocommerce_payment_tokenmeta 0002.419 () Processing table (InnoDB): wp_yoast_seo_links 0002.447 () Processing table (InnoDB): wp_yoast_seo_meta 0002.480 () Processing table (InnoDB): wp_failed_jobs 0002.499 () Processing table (InnoDB): wp_litespeed_img_optm 0002.535 () Database queries processed: 100 in 2.39 seconds 0002.536 () Processing table (InnoDB): wp_litespeed_optimizer 0002.560 () Processing table (InnoDB): wp_mailchimp_carts 0002.579 () Processing table (InnoDB): wp_masterslider_options 0002.615 () Processing table (InnoDB): wp_masterslider_sliders 0002.644 () Processing table (InnoDB): wp_newsletter 0002.670 () Processing table (InnoDB): wp_newsletter_emails 0002.688 () Processing table (InnoDB): wp_newsletter_sent 0002.711 () Processing table (InnoDB): wp_newsletter_stats 0002.744 () Processing table (InnoDB): wp_newsletter_user_logs 0002.760 () Processing table (InnoDB): wp_pp_login_builder 0002.778 () Processing table (InnoDB): wp_pp_password_reset_builder 0002.798 () Processing table (InnoDB): wp_pp_registration_builder 0002.818 () Processing table (InnoDB): wp_pum_subscribers 0002.846 () Processing table (InnoDB): wp_queue 0002.864 () Processing table ( InnoDB): wp_redirection_404 0002.893 () Processing table (InnoDB): wp_redirection_groups 0002.919 () Processing table (InnoDB): wp_redirection_items 0002.956 () Processing table (InnoDB): wp_redirection_logs 0002.988 () Processing table (InnoDB): wp_sm_sessions 0003.007 () Processing table (InnoDB): wp_user_registration_sessions 0003.031() Processing table (InnoDB): wp_wc_download_log 0003.048 () Database queries processed: 150 in 2.90 seconds 0003.052 () Processing table (InnoDB): wp_wc_webhooks 0003.072() Processing table (InnoDB): wp_woocommerce_api_keys 0003.095 () Processing table( InnoDB): wp_woocommerce_attribute_taxonomies 0003.116 () Processing table (InnoDB): wp_woocommerce_downloadable_product_permissions 0003.143 () Processing table ( InnoDB): wp_woocommerce_log 0003.164 () Processing table (InnoDB): wp_woocommerce_order_items 0003.191 () Processing table (InnoDB): wp_woocommerce_payment_tokens 0003.212() Processing table (InnoDB): wp_woocommerce_sessions 0003.235 () Processing table( InnoDB): wp_woocommerce_shipping_zone_locations 0003.260 () Processing table ( InnoDB): wp_woocommerce_shipping_zone_methods 0003.279 () Processing table (InnoDB): wp_woocommerce_shipping_zones 0003.298 () Processing table (InnoDB): wp_woocommerce_tax_rate_locations 0003.319 () Processing table (InnoDB): wp_woocommerce_tax_rates 0003.348 () Processing table (InnoDB): wp_wpmm_subscribers 0003.367 () Processing table (InnoDB): wp_wpsc_ticket 0003.387 () Processing table (InnoDB): wp_wpsc_ticketmeta 0003.407 () UpdraftPlus Vault: this site has not been connected – check your settings 0005.741 () Unlocking database and leaving maintenance mode 0005.741 () Disabling Maintenance mode… 0005.742 () Finished: lines processed: 193 in 5.59 seconds 0005.742 () Cleaning up rubbish… 0005.754 () Entity: plugins 0005.754 () restore_backup(backup_file =backup_2019-06-19-2051_FundrBee_66c04501bce3-plugins.zip, type=plugins, info =a:2:{s:4:”path”;s:53:”/opt/bitnami/apps/wordpress/htdocs/wp-content/plugins”; s:11:”description”;s:7:”Plugins”;}, last_one=) 0005.754 () Unpacking backup… ( backup_2019-06-19-2051_FundrBee_66c04501bce3-plugins.zip, 24.6 MB) 0005.756 () Unzipping backup_2019-06-19-2051_FundrBee_66c04501bce3-plugins.zip to /opt/bitnami/ apps/wordpress/htdocs/wp-content/upgrade/f1e190fb/ using UpdraftPlus_ZipArchive, starting index 0 0006.052 () Unzip progress: 1821 out of 8044 files (634 B, plugins/ themeum-demo-importer/inc/extensions/options_object/options_object/field_options_object. min.js) 0006.236 () Unzip progress: 2822 out of 8044 files (11.3 MB, plugins/ themeum-demo-importer/inc/extensions/options_object/options_object/field_options_object. css) 0006.488 () Unzip progress: 3823 out of 8044 files (26.6 MB, plugins/elementor- pro/license.txt) 0006.684 () Unzip progress: 4824 out of 8044 files (36.8 MB, plugins/akismet/class.akismet-widget.php) 0006.875 () Unzip progress: 5825 out of 8044 files (47 MB, plugins/woocommerce/includes/legacy/class-wc-legacy-coupon. php) 0007.171 () Unzip progress: 6826 out of 8044 files (63 MB, plugins/widget- importer-exporter/css/style.css) 0007.320 () Unzip progress: 7827 out of 8044 files (69.7 MB, plugins/jetpack/modules/custom-css/migrate-to-core.php) 0007.432() Unzip progress: 8044 out of 8044 files (76.1 MB, plugins/jetpack/images/stats- example-sm.png) 0007.435 () Moving old data: filesystem method / updraft_dir is potentially possible 0007.435 () Moving old data: can potentially use wp_filesystem method / -old 0007.435 () Moving old data out of the way… 0007.937 () Top-level entities being moved: all-in-one-seo-pack, user-registration, themeum-demo-importer, wp-browser-update, really-simple-ssl, woocommerce-currency-switcher, contact- form-7, code-snippets, elementor-pro, elementor, wp-croudfunding, yith-woocommerce- share-for-discounts-premium, search-and-replace, velvet-blues-update-urls, akismet, wp-staging, redirection, all-in-one-wp-migration, checkout-fees-for-woocommerce, google-analytics-for-wordpress, woocommerce, index.php, mailchimp-for-wp, widget- importer-exporter, wp-mail-smtp, jetpack, updraftplus, user-menus, wp-maintenance- mode, woocommerce-order-status-control, woocommerce-gateway-paygate-pw3, duplicate- page, paypalcurrencyconverterpro , wordpress-seo, mailchimp-for-woocommerce, user-role-editor, mailchimp-sync, supportcandy 0007.941 () Moving unpacked backup into place… 0008.258 () Top-level entities being moved: all-in-one-seo-pack, user-registration, themeum-demo-importer, wp-browser-update, really-simple-ssl, woocommerce-currency-switcher, contact-form-7, code-snippets, elementor-pro, elementor, wp-croudfunding, yith-woocommerce-share-for-discounts-premium, search- and-replace, velvet-blues-update-urls, akismet, wp-staging, redirection, all- in-one-wp-migration, checkout-fees-for-woocommerce, google-analytics-for-wordpress, woocommerce, index.php, mailchimp-for-wp, widget-importer-exporter, wp-mail-smtp, jetpack, updraftplus, user-menus, wp-maintenance-mode, woocommerce-order-status- control, woocommerce-gateway-paygate-pw3, duplicate-page, paypalcurrencyconverterpro, wordpress-seo, mailchimp-for-woocommerce, user-role-editor, mailchimp-sync, supportcandy 0008.261 () Cleaning up rubbish… 0008.267 () restore_backup(backup_file=backup_2019- 06-19-2051_FundrBee_66c04501bce3-plugins2.zip, type=plugins, info=a:2:{s:4:”path”; s:53:”/opt/bitnami/apps/wordpress/htdocs/wp-content/plugins”;s:11:”description”; s:7:”Plugins”;}, last_one=) 0008.267 () Unpacking backup… (backup_2019-06-19- 2051_FundrBee_66c04501bce3-plugins2.zip, 23.5 MB) 0008.268 () Unzipping backup_2019- 06-19-2051_FundrBee_66c04501bce3-plugins2.zip to /opt/bitnami/apps/wordpress/ htdocs/wp-content/upgrade/19cdd3e9/ using UpdraftPlus_ZipArchive, starting index 0 0008.763 () Unzip progress: 1002 out of 4843 files (26.8 MB, plugins/updraftplus/ includes/Google/Service/Directory.php) 0009.038 () Unzip progress: 2003 out of 4843 files (38.2 MB, plugins/updraftplus/vendor/rackspace/php-opencloud/phpunit. xml.dist) 0009.289 () Unzip progress: 3004 out of 4843 files (51.8 MB, plugins/ wordpress-seo/admin/roles/class-role-manager-vip.php) 0009.467 () Unzip progress: 4005 out of 4843 files (60.5 MB, plugins/supportcandy/asset/lib/font-awesome/ svgs/solid/door-closed.svg) 0009.566 () Unzip progress: 4843 out of 4843 files( 63.7 MB, plugins/supportcandy/asset/lib/font-awesome/svgs/brands/lyft.svg) 0009.568() Moving unpacked backup into place… 0009.776 () Top-level entities being moved: jetpack, updraftplus, user-menus, wp-maintenance-mode, woocommerce-order-status- control, woocommerce-gateway-paygate-pw3, duplicate-page, paypalcurrencyconverterpro, wordpress-seo, mailchimp-for-woocommerce, user-role-editor, mailchimp-sync, supportcandy 0009.828 () Cleaning up rubbish… 0009.840 () restore_backup(backup_file=backup_2019- 06-19-2051_FundrBee_66c04501bce3-plugins3.zip, type=plugins, info=a:2:{s:4:”path”; s:53:”/opt/bitnami/apps/wordpress/htdocs/wp-content/plugins”;s:11:”description”; s:7:”Plugins”;}, last_one=) 0009.840 () Unpacking backup… (backup_2019-06-19- 2051_FundrBee_66c04501bce3-plugins3.zip, 0.2 MB) 0009.841 () Unzipping backup_2019- 06-19-2051_FundrBee_66c04501bce3-plugins3.zip to /opt/bitnami/apps/wordpress/ htdocs/wp-content/upgrade/aa16e7b7/ using UpdraftPlus_ZipArchive, starting index 0 0009.852 () Unzip progress: 10 out of 10 files (553.2 KB, plugins/supportcandy/ lang/supportcandy-fi.mo) 0009.852 () Moving unpacked backup into place… 0009.853() Top-level entities being moved: supportcandy 0009.853 () Cleaning up rubbish… 0009.858 () Entity: themes 0009.858 () restore_backup(backup_file=backup_2019- 06-19-2051_FundrBee_66c04501bce3-themes.zip, type=themes, info=a:2:{s:4:”path”; s:52:”/opt/bitnami/apps/wordpress/htdocs/wp-content/themes”;s:11:”description”; s:6:”Themes”;}, last_one=) 0009.858 () Unpacking backup… (backup_2019-06-19-2051_FundrBee_66c04501bce3- themes.zip, 5.1 MB) 0009.858 () Unzipping backup_2019-06-19-2051_FundrBee_66c04501bce3- themes.zip to /opt/bitnami/apps/wordpress/htdocs/wp-content/upgrade/9c3bda9f/ using UpdraftPlus_ZipArchive, starting index 0 0010.009 () Unzip progress: 855 out of 855 files (9 MB, themes/backer/lib/meta-box/inc/fields/color.php) 0010.010() Moving old data: filesystem method / updraft_dir is potentially possible 0010.010() Moving old data: can potentially use wp_filesystem method / -old 0010.010 () Moving old data out of the way… 0010.015 () Top-level entities being moved: twentyseventeen, backer-child 0010.018 () Error message: Could not move the files into place. Check your file permissions. 0010.018 () Error data (move_failed): /opt/bitnami/ apps/wordpress/htdocs/wp-content/themes/backer-child -> /opt/bitnami/apps/wordpress/ htdocs/wp-content/updraft/themes-old/backer-child 0010.018 () themes: /opt/bitnami/ apps/wordpress/htdocs/wp-content/themes: deleting contents (as attempts to copy failed) 0010.023 () Moving unpacked backup into place… 0010.056 () Top-level entities being moved: twentyseventeen, backer-child, twentynineteen, twentyfifteen, index.php, backer, twentysixteen 0010.057 () PHP event: code E_WARNING: copy(/ opt/bitnami/apps/wordpress/htdocs/wp-content/themes/backer-child/wp-croudfunding/ dashboard/investment.php): failed to open stream: Permission denied (line 247, wp-admin/includes/class-wp-filesystem-direct.php) 0010.063 () Error message: Could not move the files into place. Check your file permissions. 0010.063 () Error data (move_failed): (2) /opt/bitnami/apps/wordpress/htdocs/wp-content/upgrade/ 9c3bda9f/themes/backer-child -> /opt/bitnami/apps/wordpress/htdocs/wp-content/ themes/backer-child 0010.065 () Restore failed… 0010.065 () Error message: Could not move the files into place. Check your file permissions. 0010.065 () Error data (move_failed): (2) /opt/bitnami/apps/wordpress/htdocs/wp-content/upgrade/ 9c3bda9f/themes/backer-child -> /opt/bitnami/apps/wordpress/htdocs/wp-content/ themes/backer-child 0010.065 () Restore failed Viewing 1 replies (of 1 total) * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [7 years ago](https://wordpress.org/support/topic/cannot-restore-backup-3/#post-11657145) * Hi, * Hi Rene, * It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file. * The following article on Smashing Magazine is a good guide as to the file permissions/ ownerships that are required for WordPress: [https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress](https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress) * Kind Regards, Bryle Viewing 1 replies (of 1 total) The topic ‘Cannot restore backup’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) * 1 reply * 2 participants * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/) * Last activity: [7 years ago](https://wordpress.org/support/topic/cannot-restore-backup-3/#post-11657145) * Status: resolved