Title: cannot reset password
Last modified: September 14, 2016

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# cannot reset password

 *  [krissy28](https://wordpress.org/support/users/krissy28/)
 * (@krissy28)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/cannot-reset-password-5/)
 * hi! when resetting password, results to internal server error
    pls assist thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Alessandro Tesoro](https://wordpress.org/support/users/alessandrotesoro/)
 * (@alessandrotesoro)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/cannot-reset-password-5/#post-8198449)
 * Hi there,
 * As the message says, something is wrong with your server, you will need to enable
   debug mode and/or read your server logs to see where the error is coming from
   and what kind of error it is. Enable debug [https://codex.wordpress.org/Debugging_in_WordPress](https://codex.wordpress.org/Debugging_in_WordPress),
   once you’ve found the error, let me know so I can better understand what’s going
   on. It’s highly unlikely the issue is caused by WPUM though.

Viewing 1 replies (of 1 total)

The topic ‘cannot reset password’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Alessandro Tesoro](https://wordpress.org/support/users/alessandrotesoro/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/cannot-reset-password-5/#post-8198449)
 * Status: not resolved