Title: Cannot remove SMTP username/password Last modified: October 24, 2017 --- # Cannot remove SMTP username/password * Resolved [cag8f](https://wordpress.org/support/users/cag8f/) * (@cag8f) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/) * Hello. I am having an issue with the SMTP username and password fields in your plugin–in “SMTP Settings”–>”SMTP Options.” For some reason, the username and password are automatically populated, with what looks to be my personal Gmail account credentials ([screenshot](https://imgur.com/6rlWDBW)). The issue is that I cannot seem to remove this information from those fields. Even if I delete them, then ‘Save,’ upon refresh, the fields will be re-populated with the same information. * I have tried nearly every permutation of “Use this settings to send mail,” “Use WordPress general settings to send mail,” “Send emails of this plugin via SMTP,”“ Use the PHP mail() function to send emails,” and “Save Changes.” No matter what I do, if “Use this settings to send mail” is enabled, those fields are auto-populated with my Google account information. * I am using the latest version of the plugin (1.10.7.5). * Thanks in advance. Viewing 15 replies - 1 through 15 (of 30 total) 1 [2](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/page/2/?output_format=md) * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9614976) * [@cag8f](https://wordpress.org/support/users/cag8f/), * Sorry but today is local holiday and I am not online. * Tomorrow I tell you. * Thread Starter [cag8f](https://wordpress.org/support/users/cag8f/) * (@cag8f) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9615000) * OK no worries–I can wait until tomorrow. Thanks. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9618183) * [@cag8f](https://wordpress.org/support/users/cag8f/), * It seems to be a problem with your browser auto fill forms. * Try with another browser. * Thread Starter [cag8f](https://wordpress.org/support/users/cag8f/) * (@cag8f) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9619695) * OK I tried with a different browser (IE), and the issue was not present. Can we then assume that the issue is localized to Chrome when it is logged in to my Google account? If the issue exists only on my devices, then I’m happy with that. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9619935) * [@cag8f](https://wordpress.org/support/users/cag8f/), * Yes, really it surely this is not a problem. This is a misunderstood with autofill forms of Google Chrome, sometimes they are not easy to understand. * Thanks for using this plugin. * Please give us a good review or a donation to help us to continue using our work time in this free project. * Thread Starter [cag8f](https://wordpress.org/support/users/cag8f/) * (@cag8f) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9619980) * OK great, thanks. We can consider this resolved. * [ashenarayan](https://wordpress.org/support/users/ashenarayan/) * (@ashenarayan) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9621997) * Hi there, I have EXACTLY the same problem. I tried to change the STMP password using Firefox, it did not work. I tried it on Chrome too, and same thing. Could not change. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9622009) * [@ashenarayan](https://wordpress.org/support/users/ashenarayan/), * As I told before, this seems to be a problem from autofill form in those browsers. * Anyway, I have no problems and I use Google Chrome. * Thread Starter [cag8f](https://wordpress.org/support/users/cag8f/) * (@cag8f) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9622010) * I didn’t try it, but I believe the fix should lie in clearing all of your form data in your browser. In Chrome you can do that by Settings–>Advanced–>Clear browsing data. But as I understand, the auto-fill will occur only on my signed in devices (e.g. my desktop computer, my laptop, my phone, etc). It will not occur on other devices. I am OK with that, so I did not clear my form data. * [ashenarayan](https://wordpress.org/support/users/ashenarayan/) * (@ashenarayan) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9622031) * That’s the thing, this computer was recently formatted, hardly any browsing data. In fact I JUST installed chrome, not used it at all but just to try logging into WP and changing the SMTP password * [ashenarayan](https://wordpress.org/support/users/ashenarayan/) * (@ashenarayan) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9625399) * Hi Javiear can you help with this? For me its not a browser issue. Do you have any ideas why I cannot change the password? * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9625587) * [@ashenarayan](https://wordpress.org/support/users/ashenarayan/), * This part of the plugin is no longer manteined and it is going to be deleted in next versions. * This has no sens to use this SMTP settings when all can use another plugin “specialized in SMTP” like this: [https://es.wordpress.org/plugins/wp-mail-smtp/](https://es.wordpress.org/plugins/wp-mail-smtp/) * Use WordPress settings and a SMTP plugin to solve the problem. * Plugin will remove this part of SMTP soon. * Anyway if you deactivate the auto fill form you can use also the current SMTP settings of the plugin. * Thread Starter [cag8f](https://wordpress.org/support/users/cag8f/) * (@cag8f) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9636509) * Hi Javier, * I know you say this feature will be removed soon, and that this issue is related to auto fill. But I have an update. * I am not sure this is related to auto fill. I say that because yesterday I visited a client site, and on one of their computers–a computer I have never used–we logged in to WordPress and viewed the “SMTP Options” page. The username and password field were still populated with my personal Google account credentials. If the issue was due to auto-fill, shouldn’t these fields be blank on this new computer? To me, it seems as if your plugin is somehow storing this information, and allowing anyone who logs in to WordPress to see it. Perhaps I am misunderstanding something. * Thanks. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9636538) * You are misunderstanding. * Those data are saved in your Google account (or similar if you are using Firefox) and in every browser you have your account logged in it would appear. * Thread Starter [cag8f](https://wordpress.org/support/users/cag8f/) * (@cag8f) * [8 years, 6 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/#post-9636561) * > Those data are saved in your Google account (or similar if you are using Firefox) and in every browser you have your account logged in it would appear. * I understand that. But I was using a computer that I had never used before. I sat down at the computer, opened Google Chrome, and logged in to WordPress. Then I opened an incognito version of Chrome, and logged in to my Google account ( to retrieve a file). I can’t remember if I then logged out, or kept that open– but I definitely logged into my Google account from an incognito Chrome browser. I then switched back to the other, already-open Chrome window, and in WordPress, opened the “SMTP Options” page. It was at that point that I saw my personal Google credentials auto-filled. * Thoughts? What if, as a test, I cleared all browser data, including auto-fill data? If I then login to WordPress, I should not see those fields auto-filled– correct? Viewing 15 replies - 1 through 15 (of 30 total) 1 [2](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/page/2/?output_format=md) [→](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/page/2/?output_format=md) The topic ‘Cannot remove SMTP username/password’ is closed to new replies. * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png? rev=1174343) * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/) * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq) * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/) * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/) * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/) * 30 replies * 4 participants * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-remove-smtp-username-password/page/2/#post-9955582) * Status: resolved