Cannot Reliably Detect Country

  • Resolved creativesquirrel

    (@creativesquirrel)


    1 year, 10 months ago

    Hi there,

    Currently wanting to use Priced Based on Country to serve customers internationally a different prices than customers in my home country. This is for TAX purposes and displaying the correct non-tax price for international customers. Would like to also use for currency conversions in the future.

    My desired functionality is for the price to be show correctly based on country, but with out the v=XXXXX at the end of the URL.

    Currently the full price is being show to all countries, and tax is not being subtracted when viewing from a foreign country.

    MaxMind Database is correct according to WooCommerce status.
    Load Product Prices in Background is turned on, with customer location set to Geolocate in WooCommerce.
    Cart/Account/Checkout pages are not cached, cache has been cleared on WP-Rocket & Cloudflare CDN recently.
    WooCommerce set to have prices entered including tax, and tax zone set for my country and no others.
    Cloudflare Geolocation IP is on.

    Have tried suggestions in the following: https://www.pricebasedcountry.com/docs/common-issues/not-work/

    Any help would be appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Oscar Gare

    (@oscargare)

    1 year, 10 months ago

    Hi,

    Check that the option “Price based on” of the plugin matches the WooCommerce option “Calculate tax based on.”

    If you enter price with taxes, review:
    https://www.pricebasedcountry.com/docs/common-issues/prices-entered-with-tax-show-a-wrong-value/

    Thread Starter creativesquirrel

    (@creativesquirrel)

    1 year, 10 months ago

    Hi Oscar,

    Thanks very much for getting back to me.

    With regards to the article, the initial function is how I would like it to work. Tax charged for Australian Customers, and no tax for everywhere else.

    I copied my site to a staging site to test functionality.
    The “Prices based on” and “Calculate tax based on” are both set to billing country.

    On the staging website the functionality worked correctly. I was able to see correct prices when in test mode. I was also able to test via https://testlocal.ly/ and the prices were correct on the staging website (not in test mode).

    When I made the same changes to the live website (and cleared my cache) the full price is being shown in the other countries.

    Not sure what is going wrong!

    Plugin Author Oscar Gare

    (@oscargare)

    1 year, 9 months ago

    Hi,
    Could you share the WooCommerce System Report?

Viewing 3 replies - 1 through 3 (of 3 total)
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