Title: Cannot reinstall updraftplus (premium)
Last modified: August 31, 2016

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# Cannot reinstall updraftplus (premium)

 *  Resolved [bart.p1990](https://wordpress.org/support/users/bartp1990/)
 * (@bartp1990)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cannot-reinstall-updraftplus-premium/)
 * I was trying to copy my live version of a site to my local machine for editing
   using the migrate plugin I purchased off your site. However, when trying to activate
   this plugin, an unknown error occured, which left me with a white screen when
   accessing WP-admin.
 * I deleted the updraftplus folder from my plugins directory and was able to log
   back in. However, when I now try to reinstall the plugin I seem to get the same
   error and am unable to use my site / the plugin.
 * Is there away to clear some values in the database e.g. in wp_options to make
   sure that I get at absolutely clean install of updraft and the migrate plugin?
   I tried several cleaning plugins and did a manual search of the database to no
   avail.
 * What do you suggest I try to resolve my issue?
 * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cannot-reinstall-updraftplus-premium/#post-6915386)
 * Hi,
 * WordPress.org rules don’t allow commercial queries to be dealt with on their 
   website – [https://codex.wordpress.org/Forum_Welcome#Commercial_Products](https://codex.wordpress.org/Forum_Welcome#Commercial_Products)–
   so please post here instead: [https://updraftplus.com/paid-support-requests/](https://updraftplus.com/paid-support-requests/)
 * Best wishes,
    David
 *  Thread Starter [bart.p1990](https://wordpress.org/support/users/bartp1990/)
 * (@bartp1990)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/cannot-reinstall-updraftplus-premium/#post-6915388)
 * I resubmitted… sorry for the inconvenience!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot reinstall updraftplus (premium)’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
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## Tags

 * [white screen](https://wordpress.org/support/topic-tag/white-screen/)

 * 2 replies
 * 2 participants
 * Last reply from: [bart.p1990](https://wordpress.org/support/users/bartp1990/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/cannot-reinstall-updraftplus-premium/#post-6915388)
 * Status: resolved