Title: Cannot reinstall Pro version
Last modified: August 22, 2016

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# Cannot reinstall Pro version

 *  Resolved [Egrimm](https://wordpress.org/support/users/egrimm/)
 * (@egrimm)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-reinstall-pro-version/)
 * I paid for the Pro version of the plugin a week ago and it worked fine, automatically
   updated to Pro after I paid via PayPal. I never got an email with download instructions,
   receipt (other than the one from PP) though.
    Yesterday the site I bought it 
   for (www.animeguiden.dk) suffered an unrecoverable database crash, and with the
   new database I get the message “Pro License Key is not Valid” when i try to activate
   the plugin. As you never send me any specific key or similar I’m stuck.
 * [https://wordpress.org/plugins/yop-poll/](https://wordpress.org/plugins/yop-poll/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [YOP](https://wordpress.org/support/users/yourownprogrammer/)
 * (@yourownprogrammer)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-reinstall-pro-version/#post-5820147)
 * Hello
 * Just sent you an email.
 * Best
    YOP Team
 * _[ Moderator note: Topic closed. For pro or commercial product support please
   direct your customer to your site._
 * As the author is aware, commercial products are [not supported in these forums](http://codex.wordpress.org/Forum_Welcome#Commercial_Products).]

Viewing 1 replies (of 1 total)

The topic ‘Cannot reinstall Pro version’ is closed to new replies.

 * ![](https://ps.w.org/yop-poll/assets/icon-128x128.png?rev=984980)
 * [YOP Poll](https://wordpress.org/plugins/yop-poll/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yop-poll/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/yop-poll/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [YOP](https://wordpress.org/support/users/yourownprogrammer/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-reinstall-pro-version/#post-5820147)
 * Status: resolved