Support » Plugin: Image optimization & Lazy Load by Optimole » Cannot Recover Account

  • Resolved michaelnorth

    (@michaelnorth)


    Hi, I cannot recover my account. I know the email address is good because your site accepts it, and I have a previous welcome message from Optimole sent to that address. But the password never arrives. Tried twice. Not in spam, not anywhere. I can use another email address and create a new account, but that seems confusing and would leave an orphan account on your system.

    Also, the Contact page link on your site footer is broken or disabled: https://optimole.com/#contact

Viewing 1 replies (of 1 total)
  • Plugin Author optimole

    (@optimole)

    Hello @michaelnorth,

    Sorry to hear that. I’ve fixed the contact link now and you should be able to reach us.

    In case that is not working, you can use friends@optimole.com to reach out.

    Once that I get the email you used for the account, I would be able to check what happened.

    Thanks!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.