Support » Plugin: Easy Forms for Mailchimp » Cannot receive verification email

Cannot receive verification email

  • Resolved sociobrightwp

    (@sociobrightwp)


    2 years, 8 months ago

    Hello,

    I am not receiving the email that is used to verify my wordpress account email (from wordpress settings), and my hosting provider informed me that this is an issue caused most likely with your plugin.

    My email account gets/send emails with no problems from external senders but always fail to get the email that is used to verify the account on wordpress settings admin panel

    Can you please help me resolve this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    2 years, 8 months ago

    Hi @sociobrightwp,

    Do you know why your hosting provider thought our plugin was causing this issue?

    Our plugin does not send any emails and does not customize or extend your WordPress’ site core email functionality.

    I don’t know what’s going on but I really doubt our plugin is causing the issue. (I’d love to know if it was though!)

    I’ve seen similar issues before however with a client using multiple email senders; they had Google Apps set up to send emails but also had their websites email set up through cPanel. I can’t remember the exact issue but it made it so only users with Google Apps accounts were unable to receive emails from the website.

    Sorry I couldn’t be more helpful.

    All the best,
    Kevin.

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    2 years, 8 months ago

    Hello,

    We haven’t heard back from you in awhile so I am going to close out this ticket.

    If you need more help, please reopen it and we will be happy to help you.

    Thank you!
    -Tracy

    Thread Starter sociobrightwp

    (@sociobrightwp)

    2 years, 8 months ago

    Hi guys,

    this is still a pending issue. I contacted my email provider, we changed some settings with cpanel and the issue is still there.

    Can’t you recommend anything about it?

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    2 years, 8 months ago

    Hi @sociobrightwp

    Sorry – we purposely stay out of the email world because it’s complicated and there are a lot of nuances.

    I still think the issue is some mis-configuration between WordPress and cPanel.

    Are you using an SMTP plugin? Are you using an SMTP service?

    What I would recommend is to use a third party SMTP service like Pepipost, MailGun, SendGrid, etc. These are free (unless you’re sending lots of emails) and have helped us deal with email issues in the past.

    Cheers,
    Kevin.

Viewing 4 replies - 1 through 4 (of 4 total)
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