Title: Cannot preview docs I uploaded
Last modified: August 22, 2016

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# Cannot preview docs I uploaded

 *  Resolved [kitenski](https://wordpress.org/support/users/kitenski/)
 * (@kitenski)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/cannot-preview-docs-i-uploaded/)
 * I just installed Memphis and added two PDF docs as a test.
 * I can download fine, but cannot preview. When I click the preview button I get
   a loading bar, then the error message:
 * Sorry you are unauthorized to download this file.
 * thanks,
 * Greg
 * [https://wordpress.org/plugins/memphis-documents-library/](https://wordpress.org/plugins/memphis-documents-library/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/cannot-preview-docs-i-uploaded/#post-5172809)
 * Make sure that your .htaccess file found in the setting menu allows .google.com
   to access your site. Without this line this error will occur.
 * The basic .htaccess file should look like this
 *     ```
       Deny from all
       Options +Indexes
       Allow from .google.com
       ```
   
 *  [quesacco](https://wordpress.org/support/users/quesacco/)
 * (@quesacco)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cannot-preview-docs-i-uploaded/#post-5172933)
 * Hello there,
 * I have the same issue. The .htaccess file is as above. The link to my site is:
   [http://www.ffcb.ca/mdocuments-library/?mdocs-cat=mdocs-cat-2](http://www.ffcb.ca/mdocuments-library/?mdocs-cat=mdocs-cat-2)
 * When this will be fixed, it will be a great extension.
 * Cheers,
 * Frederique
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/cannot-preview-docs-i-uploaded/#post-5172934)
 * Document Preview not displaying content
 * Error while viewing files in Memphis Documents Library – “You’ve reached the 
   bandwidth limit for viewing or downloading files that aren’t in Google Docs format.
   Please try again later”.
 * Memphis Documents Library uses Google Docs to display the files including PDF,
   DOC and XLS within the browser. If you are having trouble viewing files and you
   are logged into your Google account, it could be bandwidth limit on that account.
   There is no bandwidth limit in Memphis Documents Library and in most cases refreshing
   the page will display the file.
 * If the message persists, please try signing out of Google, and then try viewing
   the file again in Memphis Documents Library. This should make you anonymous to
   Google and avoid the bandwidth limitation.
 * To sign out of Google, You can use the link below:
 * [https://accounts.google.com/Logout](https://accounts.google.com/Logout)
 * The error is based upon these limits set by Google for each account and here’s
   the link to Google’s bandwidth limit page:
 * [https://support.google.com/a/answer/1071518?hl=en](https://support.google.com/a/answer/1071518?hl=en)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot preview docs I uploaded’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/memphis-documents-library_91918f.
   svg)
 * [Memphis Documents Library](https://wordpress.org/plugins/memphis-documents-library/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/memphis-documents-library/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/memphis-documents-library/)
 * [Active Topics](https://wordpress.org/support/plugin/memphis-documents-library/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/memphis-documents-library/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/memphis-documents-library/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/cannot-preview-docs-i-uploaded/#post-5172934)
 * Status: resolved