Title: Cannot Place Order Last modified: January 22, 2020 --- # Cannot Place Order * Resolved [Devadigm](https://wordpress.org/support/users/devadigm/) * (@devadigm) * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-place-order-4/) * I’m adding a WooCommerce shopping page to a non-WordPress site. I’m trying to test the checkout process, but for some reason after I fill in the contact info, an overlay is added which prevents the “Place Order” button from being clickable. * I can resolve this by hiding the overlay with css with this code: .blockUI.blockOverlay{ display: none !important;} * Although, I shouldn’t have to do that and I still can’t place an order. After hiding the overlay, I can click on the “Place Order” button, but then I receive this error: * “SyntaxError: Unexpected token < in JSON at position 0” * I Googled this error and the answers I found said to upgrade WooCommerce, but I’m already using v3.9.0. * Testing I’ve tried so far: Deactivated every plugin except WC. Changed theme from twenty-twenty to storefront. Rolled WC back to v3.7.0 Deactivated PayPal and only allowed check payments * None of this has resolved either of these issues. * Here’s my current status report: * ``` ### WordPress Environment ### WordPress address (URL): https://tobyleary.com/shop Site address (URL): https://tobyleary.com WC Version: 3.9.0 REST API Version: ✔ 1.0.6 Log Directory Writable: ✔ WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.59.0 OpenSSL/1.0.2r SUHOSIN Installed: – MySQL Version: 5.6.40-84.0-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.9.0 WC Database Prefix: tobyleary_ Total Database Size: 8.68MB Database Data Size: 5.04MB Database Index Size: 3.64MB tobyleary_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB tobyleary_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB tobyleary_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_cjtoolbox_authors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_cjtoolbox_backups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_cjtoolbox_blocks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_cjtoolbox_block_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_cjtoolbox_block_pins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_cjtoolbox_block_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_cjtoolbox_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_cjtoolbox_form_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_cjtoolbox_form_group_parameters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_cjtoolbox_form_group_xfields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_cjtoolbox_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_cjtoolbox_package_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tobyleary_cjtoolbox_parameters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB tobyleary_cjtoolbox_parameter_typedef: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_cjtoolbox_parameter_typeparams: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_cjtoolbox_templates: Data: 0.05MB + Index: 0.11MB + Engine InnoDB tobyleary_cjtoolbox_template_revisions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB tobyleary_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB tobyleary_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM tobyleary_options: Data: 2.02MB + Index: 0.08MB + Engine InnoDB tobyleary_postmeta: Data: 1.52MB + Index: 2.02MB + Engine InnoDB tobyleary_posts: Data: 0.45MB + Index: 0.27MB + Engine InnoDB tobyleary_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB tobyleary_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tobyleary_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB tobyleary_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tobyleary_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 156 custom_css: 2 customize_changeset: 17 nav_menu_item: 33 page: 6 post: 1 product: 21 product_variation: 567 revision: 27 scheduled-action: 14 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (1) ### WooCommerce: by Automattic – 3.9.0 ### Inactive Plugins (10) ### Anti-Spam: by CreativeMotion – 6.5.3 Better Search Replace: by Delicious Brains – 1.3.3 Intuitive Custom Post Order: by hijiri – 3.1.2 Loginizer: by Raj Kothari – 1.4.3 Smush: by WPMU DEV – 3.4.2 TC Custom JavaScript: by Tiny Code – 1.1.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.21 WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18 – Not tested with the active version of WooCommerce WP Rollback: by Impress.org – 1.7.0 Yoast SEO: by Team Yoast – 12.9.1 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #41 - /shop/ Cart: #46 - /cart/ Checkout: #47 - /checkout/ My account: #48 - /my-account/ Terms and conditions: #942 - /terms-conditions/ ### Theme ### Name: twenty-twenty-child Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: Twenty Twenty Parent Theme Version: 1.1 Parent Theme Author URL: https://wordpress.org/ WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 14 Oldest: 2020-01-09 11:06:56 -0500 Newest: 2020-01-22 16:31:50 -0500 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * I would appreciate any suggestions and help! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-place-order-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/) * (@riaanknoetze) * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-place-order-4/#post-12357038) * Hi there, * I think there might be a misunderstanding here: * > I’m adding a WooCommerce shopping page to a non-WordPress site * Would you mind sharing a bit more on how you’re doing that? I’m asking WooCommerce can **only** work on a WordPress-powered website. The status report you shared above also confirms that the site in question is running: WP Version 5.3.2 * Thread Starter [Devadigm](https://wordpress.org/support/users/devadigm/) * (@devadigm) * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-place-order-4/#post-12361616) * My apologies for being confusing, I didn’t word that very well. I installed WordPress for a “Shop” page rather than on the directory root like normal. I don’t think the fact that the rest of the site is non-WP is affecting this, but wanted to mention that to give all the info I could think of. * Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-place-order-4/#post-12452681) * Hi [@devadigm](https://wordpress.org/support/users/devadigm/) * WordPress with WooCommerce will work as expected as long and the URL structure is correct. Since the issue is resolved to apply CSS, the problem is likely coming from somewhere other than WooCommerce or WordPress. When I test using the URL provided it works as expected. * Thread Starter [Devadigm](https://wordpress.org/support/users/devadigm/) * (@devadigm) * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-place-order-4/#post-12453175) * Hi John, thanks for the reply. You are correct. * When we installed WordPress, we setup the site url to be [https://tobyleary.com](https://tobyleary.com) and the WordPress address to be [https://tobyleary.com/shop](https://tobyleary.com/shop). Changing the site URL to the shop page resolved the issue. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Cannot Place Order’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [syntaxerror](https://wordpress.org/support/topic-tag/syntaxerror/) * [unexpected token](https://wordpress.org/support/topic-tag/unexpected-token/) * 4 replies * 3 participants * Last reply from: [Devadigm](https://wordpress.org/support/users/devadigm/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-place-order-4/#post-12453175) * Status: resolved