Title: Cannot optimize firewall -stuck in Basic mode
Last modified: June 12, 2017

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# Cannot optimize firewall -stuck in Basic mode

 *  Resolved [sovero](https://wordpress.org/support/users/sovero/)
 * (@sovero)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/cannot-optimize-firewall-stuck-in-basic-mode/)
 * After installing Wordfence and trying to configure it, the message to configure
   the firewall remain there. I have tried deactivating plugins, reinstalling Wordfence,
   etc without luck. The Live Activity:Idle and Firewall Protection Level: Basic
   WordPress Protection remains there.
    My configuration is: – WP v4.8 – PHP 7.0.12–
   Apache + CGI/FastCGI PHI.INI is being loaded from the website root directory …/
   public_html/php.ini According to Wordfence – Tools – Diagnostics, the auto_prepend_file
   has been added: auto_prepend_file (local value) /home1/../public_html/wordfence-
   waf.php auto_prepend_file (Master value) /home1/../public_html/wordfence-waf.
   php
 * .htaccess includes the following:
    # Wordfence WAF <Files “.user.ini”> <IfModule
   mod_authz_core.c> Require all denied </IfModule> <IfModule !mod_authz_core.c>
   Order deny,allow Deny from all </IfModule> </Files> # END Wordfence WAF
 * .user.ini includes the following:
    ; Wordfence WAF auto_prepend_file = ‘/home1/
   eaamorg/public_html/wordfence-waf.php’ ; END Wordfence WAF
 * I checked with my hosting company and no “pool” configuration files are used 
   that could overwrite the php.ini values. Any help would be appreciated.
 * Thanks,
 * Jose

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [wfalaa](https://wordpress.org/support/users/wfalaa/)
 * (@wfalaa)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-optimize-firewall-stuck-in-basic-mode/#post-9248266)
 * Hi Jose,
    Sorry for the late reply, please go to (Wordfence > Tools > Diagnostics)
   and click on “Send Report by Email” at the top of the page, you can send it to“
   alaa [at] wordfence [dot] com”, make sure to include your forum username, I will
   take a look at this report and let you know my findings.
 * Thanks.
 *  Thread Starter [sovero](https://wordpress.org/support/users/sovero/)
 * (@sovero)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-optimize-firewall-stuck-in-basic-mode/#post-9252840)
 * Hello,
 * The problem has resolved itself. Something that I missed to mention is that I
   was moving my domain from one host to another. The new host had a temporary domain
   name (using the IP address and part of the domain) and it seems Wordfence had
   trouble with that configuration. Once I finalized the move and changed the DNS
   pointers to the new host the Wordfence firewall started to work in extended protection.
   All is good now. You might want to pass that info to the developers in case they
   are not aware of it.
 * Thanks,
 * Jose

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [firewall](https://wordpress.org/support/topic-tag/firewall/)

 * 2 replies
 * 2 participants
 * Last reply from: [sovero](https://wordpress.org/support/users/sovero/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/cannot-optimize-firewall-stuck-in-basic-mode/#post-9252840)
 * Status: resolved