Cannot open product variations in product editing

Resolved mathias5000
(@mathias5000)

2 years, 11 months ago
hi guys,
This is my first post due to an issue with some products in my onlineshop.

I have a problem with editing variable products.
Some of these have up to four variations (variants) I created a while ago.
Now i can’t open the variants if I want to edit a variation of a product.
There is no reaction when I click “open” and want to see each variant for the product.
Here are some screenshots:

Gallery: https://postimg.cc/gallery/bkqTYHh

It doesn’t matter which browser or OS (Mac / Windows) I use.
Cache is deleted, I also tried by deactivating the caching plugin for my website.
The editing worked a while back when I made all these products.
Now I haven’t had a reason to edit the products until now, and now I can’t do anything but just deactivate the product.
I also tried copying the product and give it a new name to edit it. Same issue.

Hope you guys can help me. Thank you very much in advance!

My system status:

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woodmart/woocommerce/loop/no-products-found.php Version 2.0.0 ist veraltet. Die Hauptversion ist 7.8.0
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- This topic was modified 2 years, 11 months ago by mathias5000.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter mathias5000
(@mathias5000)

2 years, 11 months ago

Does anyone has some ideas how to solve this? Is my thread in the wrong forum for that?
Appreciate any help, thank you very much.
Plugin Support Shameem – a11n
(@shameemreza)

2 years, 11 months ago
Hi @mathias5000

By the looks of it, this could be a result of a plugin or theme conflict. I suggest following these steps to eliminate the conflict:
- Temporarily switch your theme to Storefront.
- Disable all plugins except for WooCommerce.
- Repeat the action that is causing the issue.
If the problem does not persist after completing the conflict test, it indicates that the conflict was with the deactivated plugins and/or theme. To identify the specific plugin causing the conflict, reactivate your other plugins one by one, testing after each activation, until you pinpoint the one causing the conflict. You can find a more detailed explanation of conducting a conflict test here.

Additionally, make sure to clear your browser cache. You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

Let us know how that goes. Looking forward to helping you.
Thread Starter mathias5000
(@mathias5000)

2 years, 9 months ago

Thanks for getting back at me Shameem.
I tried the following:

1. Theme switched to Storefront.
With this theme I have no option to edit my products. The form in the woocommerce products background is not shown.
2. So I switched again to the Woodmart-theme.
3. I deactivated each plugin separately, got back to the product and tried to edit the variation. Unfortunately, nothing changed.

Can I do something else to get this bug eliminated, any suggestions?

xue28 (woo-hc)
(@xue28)

2 years, 9 months ago

Hi @mathias5000

Let’s try another method here.

Please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, try to edit your variable product and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

Let us know how it goes!

Viewing 4 replies - 1 through 4 (of 4 total)

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